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eCommerce Account Manager

2 months ago

Mississauga, Canada Stallion Express Full time

Are you a client-centric individual with a strong understanding of the eCommerce industry? If the answer is yes, this might be a great opportunity for you The ideal candidate will combine their relationship-building skills and knowledge of eCommerce to assist our clients in navigating the complexities of the logistics world.


Schedule:

5 days, In House: Reporting to our new, headquarters located on Courtneypark and Tomken.


Your Role as eCommerce Account Manager:

As an eCommerce Account Manager, you will play a key role in our growing Account Management team. Your main focus will be managing a dedicated portfolio of clients, understanding their needs, and positioning them for success. Whether resolving day-to-day inquiries or collaborating with clients to plan for peak seasons, you'll serve as their logistics partner, ensuring their business runs smoothly.


The ideal candidate will work in-house, ensuring seamless communication with cross-functional teams and fostering collaboration.


  • Client Relationship Management: Develop and maintain strong relationships with a portfolio of eCommerce clients. Serve as the main point of contact, understanding their business goals, challenges, and requirements.
  • Strategic Planning: Collaborate with clients to identify their needs and objectives. Devise tailored eCommerce strategies that align with their goals and leverage market trends and insights.
  • Problem Solving: Address client inquiries, concerns, and issues in a prompt and effective manner. Work closely with internal teams to troubleshoot and resolve challenges to ensure client satisfaction.
  • eCommerce Expertise: Stay up-to-date with the latest trends, technologies, and best practices in the eCommerce industry. Provide strategic recommendations to clients for improving their online presence and sales performance.
  • Data Analysis: Monitor and analyze key performance metrics to assess the effectiveness of eCommerce strategies. Translate data insights into actionable recommendations for clients to optimize their online performance.
  • Cross-functional Collaboration: Work closely with internal teams, including Account Management, Operations, Marketing, and Customer Service, to ensure seamless execution of client initiatives and projects.
  • Reporting: Provide clients with regular performance reports and updates that highlight achievements, challenges, and opportunities for improvement.
  • Training and Support: Educate clients on the use of eCommerce tools, platforms, and software. Offer guidance and support to enhance their proficiency and confidence in managing their online presence.


Requirements and Qualifications:

  • Bachelor's Degree in Business or related field.
  • A minimum of 4+ years of customer service experience.
  • A minimum of 1+ years of proven experience as an eCommerce Account Manager or in a similar role.
  • Strong, in-depth understanding of the eCommerce space, including navigating platforms and various technologies.
  • Previous industry experience in the logistics industry is preferred.
  • Strong analytical skills with the ability to interpret data and make strategic recommendations.
  • Excellent communication and interpersonal skills.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Problem-solving abilities and a proactive approach to challenges.
  • Proficiency in eCommerce-related software and tools.
  • Detail-oriented and highly organized.


Pay Structure:

The pay for this role starts at $50,000 per annum. The pay is dependent on your experience

At Stallion, we prioritize our team's professional growth. With this role, we also offer a competitive incentive package to reward high performance and support your continued development.


If the above sounds like your next challenge, we invite you to apply

We look forward to meeting you