Customer Success Manager
3 weeks ago
Client Success Manager Rockstar is recruiting for a venture-backed energy and ESG data platform built for commercial real estate owners and operators. The client, founded in New York, has become a trusted partner to some of the largest institutional landlords in North America and is entering an exciting new phase of growth, particularly across industrial and office portfolios. This is a unique opportunity to join a fast-moving, mission-driven team that's helping decarbonize and modernize the real estate industry. About the Client The client is a venture-backed energy and ESG data platform built for commercial real estate owners and operators. The company has become a trusted partner to some of the largest institutional landlords in North America and recently closed a new strategic investment. The organization is entering an exciting new phase of growth, especially across industrial and office portfolios. Role Overview To support this growth, the client is seeking to hire an experienced Client Success Manager to lead strategic relationships, drive adoption of the platform, and ensure long-term client satisfaction and retention. This individual will manage a portfolio of high-value clients and be responsible for delivering measurable outcomes, maximizing client value, and building trusted partnerships. This position reports directly to the VP of Client Success and can be based remotely within the U.S. Primary Outcomes Maintain 95%+ gross revenue retention across the book of business by aligning the platform's value to client business goals, ensuring high satisfaction, and addressing risks proactively. Showcase measurable client value. Lead quarterly business reviews with executive stakeholders and asset managers, highlighting ROI, reinforcing strategic alignment, and ensuring clients see clear, ongoing value from the platform. Grow stakeholder relationships by deepening relationships within accounts, engaging with at least 2 key stakeholders per client (Asset Management, Sustainability/ESG, Property Management) to ensure organizational alignment and advocacy. Increase product adoption by driving usage of the platform's features and modules, ensuring broad adoption and integration into client workflows, with a goal of 60%+ multi-product adoption across the portfolio. Serve as a strategic advisor, acting as the trusted partner to clients, understanding their operational and ESG priorities and ensuring the platform's solutions consistently help them achieve their objectives. Location This is a remote role open in Canada and USA. Qualifications 4+ years in customer success, account management, or other client-facing SaaS roles. Strong track record of driving retention, adoption, and measurable client value. Skilled at building relationships with senior and executive stakeholders. Excellent communication and presentation abilities. Strategic thinker with a data-driven mindset. Comfortable in fast-paced, high-growth environments. #J-18808-Ljbffr
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Customer Success Manager
5 days ago
, , Canada AgencyAnalytics Inc Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is...
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Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
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Customer Success Manager
1 day ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Manager, Customer Success
1 day ago
, , Canada Antler Full timeOverview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...
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Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeAbout Us Event Temple is a high‑growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 5 years in a row and we’re growing rapidly. We’re looking for someone great to help us grow to the next level. Every single day, venues and hotels around the...
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Customer Success Manager
2 weeks ago
, , Canada ROSS Full timeOur client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world-class training experiences to customers via webinar and in-person events. You Will… Provide customer onboarding Organize and coordinate exceptional training experiences both over the web and...
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Customer Success Manager
2 weeks ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Manager, Customer Success
1 week ago
Canada GSOFT Full timeCompany Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...
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Customer Success Manager
8 hours ago
Canada Quest Software Full time US$80,000 - US$120,000 per yearOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
3 days ago
, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
