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Solutions Specialist

2 months ago

Quebec City, Canada Novatize Full time

ABOUT NOVATIZE

It's well known that eCommerce is the future of modern business. At Novatize, we’ve seized this opportunity by specializing in the implementation and marketing of innovative eCommerce solutions.

We are a fast-growing tech company that is revolutionizing the eCommerce field. The company was launched in 2014 and has experienced rapid growth. Our mission? Helping businesses maximize their return on investment and propel their growth to new heights

Do you want to join an awesome team, contribute to the web development of our clients, and work with people passionate about eCommerce? Do you want a flexible schedule, excellent conditions, and the chance to work in a lively environment where fun, teamwork, and collaboration come first? Then this position is for you

If you’re always on the lookout for the latest technologies and want to build a career in an exciting and dynamic field, you’re in the right place. We are looking for a Solution Specialist .

THE ADVANTAGES OF JOINING NOVATIZE

Come grow in an environment that reflects who you are. Here, work and fun go hand in hand. To help you feel at home, we offer:

  • Unlimited coffee and snacks;
  • An open office designed for collaboration;
  • 5 floating vacation days;
  • 3 weeks of vacation upon hiring;
  • A $250 allowance to treat yourself on your work anniversary;
  • An allowance to encourage you to lead an active lifestyle;
  • A travel insurance;
  • Comprehensive group insurance that’s truly worthwhile;
  • A schedule that adapts to your lifestyle;
  • The possibility to work remotely, come to the office, or follow a hybrid model;
  • A half-day of paid volunteer work per quarter;
  • A sustainability committee.

Solution Specialist at Novatize

The Solution Specialist at Novatize implements technical solutions to meet the specific needs of eCommerce clients. The role requires technical expertise, client relationship management skills, and the ability to work in a dynamic team environment. The objective is to provide innovative solutions that drive client success.

JOB TASKS AND RESPONSIBILITIES

  • Collaborate closely with clients to understand their business goals, technical requirements, and challenges, and provide expert advice on eCommerce solutions;
  • Act as the primary technical point of contact for key clients, guiding solutions and ensuring seamless communication;
  • Lead the discovery process for eCommerce businesses, including presenting solutions, developing mockups for proofs of concept (POCs), and facilitating various workshop formats.
  • Design complete eCommerce ecosystems, considering both front-end and back-end requirements;
  • Collaborate with multidisciplinary teams, including sales, product, and development teams, to ensure smooth design and implementation of solutions;
  • Prepare technical documents (architecture diagrams, data flows, integration plans, etc.) to ensure clarity of proposed solutions;
  • Perform any other related tasks as needed.

  • Experience with systems in the eCommerce field and omnichannel strategies;
  • Excellent written and verbal communication skills to effectively convey strategies, analyses, and recommendations to clients and team members.Knowledge of eCommerce platforms (e.g., Shopify, Magento) and their ecosystems;
  • Familiarity with research tools, IPAAS, CMS, email marketing, SEO, analytics, and payment providers;
  • Experience with ERP, OMS, WMS, or other enterprise systems;
  • Excellent communication skills in both written and spoken French and English.

JOB REQUIREMENTS

  • Minimum of 5 years of experience as a Product Owner, Technical Project Manager, Solution Engineer, Developer, or similar role;
  • Strong understanding of cloud, SaaS, and PaaS technologies.Expertise in technical architecture, integration, and security, with a focus on API integrations (REST or GraphQL);
  • Excellent problem-solving and analytical skills, with a solution-oriented approach;
  • Ability to manage multiple projects and client interactions simultaneously, with strong time and priority management skills.