Key Account Manager

Job Number# - Toronto Ontario Canada No Relocation Assistance Offered Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name. Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people, their pets and our planet. Guided by our core values Caring, Inclusive and Courageous we foster a culture that inspires our people to achieve common goals. Together let's build a brighter healthier future for all. Job Overview The exciting role of Pet Retail Omni-channel Business Account Manager (BAM) is responsible for driving accelerated growth of the Hills Science Diet brand focused on growing the Pet Specialty omni-channel. This individual will be managing the head office relationship with key Pet Specialty chain customers that operate both brick and mortar operations as well as e-commerce websites. What You Will Do 70% - Implement and execute strategies and tactics within customers to deliver profitable growth in the Pet Retail omni-channel: Liaise with retail customer contacts and manage relationships. Work within gross-to-net and advertising and promotional budgets. Execute 6P tactics to drive brand share growth in-store. Create and manage plans, programs and events with key customers. Monitor through financial post-analysis. Ensure execution at field level through communication. Work cross-functionally with Marketing, Finance, PVA and CS&L. Drive eCommerce sales within the omni-channel. Develop and execute customer‑specific plans to achieve Hills commercial goals. Leverage national programs to drive Hills Science Diet brand share and market share with Pet Specialty Retail. 30% - Retail environment strategy development and execution: Develop and execute annual strategic plans and initiatives to achieve commercial goals. Engage customers on category growth expectations and present strategic plans at key business reviews and annual budget review meetings. Customize national programs partnering with Hills cross‑functional teams leveraging brand strategies to drive growth. Execute sales plans and resolve issues through both the customer and internal commercial teams including customer home office. Build and maintain a Business Planner to reflect baseline sales and promotion plans. Manage customer payments. Develop category and brand solutions for each customer that will drive the Hills business. Required Qualifications 5 years of sales experience with experience with eCommerce preferred. 5 years of key account management calling on the head offices of strategic customers. Field sales experience. Preferred Qualifications Strong commercial experience developing and executing strategic customer joint business plans at a head office level. Strong understanding of best-in-class eCommerce activation and levers. Excellent interpersonal and communication skills (written and verbal). Excellent business presentation skills. Strong influence and negotiation skills to drive win‑win solutions with persistence and respect. Adept at finding common ground, identifying vital interests and understanding the customer’s underlying priorities. Strong computer skills in Google Suite, Excel, PowerPoint, Tableau and Word. Strong analytical skills to analyze and develop actionable insights and recommendations that result in profitable volume consumption growth. Manages ambiguity and strategizes solutions for the customer’s business and quickly develops alternative plans as needed with minimal supervision. A self‑starter who works effectively across functions, channels and categories to align priorities, solve problems, optimize resources and drive effective execution. Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions) or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. #J-18808-Ljbffr