Customer Success Manager
7 days ago
Customer Success Manager - CA Remote EST About Amplify At Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey. Amplify helps e-commerce brands increase their revenue from every store visit by creating rich sales experiences. With the most advanced solution for product deals, discounts engine, and storefront API, Amplify enables brands to dramatically increase their average order value (AOV) and return on investment (ROI). We’re expanding and looking for a Customer Success Manager who brings real experience, real ownership, and real curiosity about uncovering new ways to help merchants succeed. This role is for someone who thrives in a scaling environment, communicates with clarity, and sees upsell and cross-sell opportunities as a natural extension of solving customer problems. What You’ll Own Manage a portfolio of Shopify merchants and drive adoption, retention, and expansion through a structured success motion. Run strategic business reviews that uncover merchant goals, blockers, and big opportunities. Identify and communicate upsell and cross-sell paths based on merchant revenue models and product performance data. Guide merchants through onboarding milestones, product optimization, and ongoing experimentation. Troubleshoot issues by collaborating with Support, Product, and Engineering and keep merchants updated with zero drama. Monitor account health signals, churn risks, and revenue expansion indicators using both data and context. Contribute to our playbooks and processes so the whole team scales smarter, not just faster. What You Bring 3-5 years in Customer Success, Account Management, or customer-facing SaaS roles where you owned outcomes. Experience working directly with e-commerce brands or digital merchants. Confidence running ‘on-camera’ QBRs and revenue conversations with founders, operators, or e-commerce managers. Strong communication skills: you can translate technical details into actionable business guidance and vice-versa. Ability to self-manage in a remote setting and keep a clean, predictable workflow. A knack for spotting opportunities merchants miss and calling them out - tactfully, but directly. Accountability - we serve and support each other as well as our clients. Nice to Have Experience with Shopify or apps in the revenue optimization ecosystem. Familiarity with CS and CRM tools (HubSpot, Notion, etc). Comfort in a fast-moving environment where process evolves quickly. Why Join Amplify Fully remote role with EST working hours. Work with a high-ownership team that values clarity, accountability, and measurable merchant impact. Real room to grow as we scale the Success and Onboarding org. Competitive compensation and benefits with a healthy respect for work/life balance and zero micromanagement (you’re familiar with remote work and we trust you to bring your best). #J-18808-Ljbffr
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Customer Success Manager
7 days ago
, , Canada AgencyAnalytics Inc Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is...
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Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
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Customer Success Manager
3 days ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Manager, Customer Success
3 days ago
, , Canada Antler Full timeOverview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...
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Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeAbout Us Event Temple is a high‑growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 5 years in a row and we’re growing rapidly. We’re looking for someone great to help us grow to the next level. Every single day, venues and hotels around the...
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Customer Success Manager
2 weeks ago
, , Canada ROSS Full timeOur client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world-class training experiences to customers via webinar and in-person events. You Will… Provide customer onboarding Organize and coordinate exceptional training experiences both over the web and...
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Customer Success Manager
2 weeks ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Manager, Customer Success
2 weeks ago
Canada GSOFT Full timeCompany Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...
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Customer Success Manager
2 days ago
Canada Quest Software Full time US$80,000 - US$120,000 per yearOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
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Customer Success Manager
5 days ago
, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
