Customer Success Manager
3 days ago
Customer Success Manager - (Remote - US) Customer Success Manager - (Remote - US) Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.For one of our clients, we are looking for a Customer Success Manager, remotely from the United States or Canada.In this role, you will manage a portfolio of 120+ customers, focusing on driving product adoption, delivering value, and preventing churn. You will work closely with at-risk customers, aiming to transform them into brand advocates and uncovering opportunities for growth. Your success will be measured by key metrics, including revenue retention and customer engagement. Additionally, you'll collaborate with cross-functional teams to influence the customer journey and provide valuable feedback on product offerings.Accountabilities:Manage a portfolio of 120+ customers, focusing on increasing product adoption and reducing churn Engage with at-risk customers to drive product value, identify expansion opportunities, and improve customer satisfaction Collaborate with the Launch and Support teams to deliver world-class customer service Analyze customer data to inform interactions, develop strategic recommendations, and drive customer retention Play a key role in identifying growth opportunities and helping to scale success across the customer base Provide regular feedback to cross-functional teams, helping to shape the product and future offerings Requirements2+ years of experience in a Customer Success or Account Management role Proven success in account management or full-cycle sales with a strong track record of achieving results Experience with Customer Success tools such as Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase Strong ability to interpret and leverage customer data to drive decisions Excellent interpersonal skills and the ability to handle objections and de-escalate challenging conversations Familiarity with industry trends, especially in the B2B2C and food/hospitality sectors, is a plus Bonus: Experience working in a restaurant or hospitality environment BenefitsCompetitive base salary ($80,000 - $90,000 USD) plus a generous pre-IPO equity package 100% remote work with flexible hours Unlimited PTO and extra fun perks Comprehensive health coverage A dynamic, fast-paced work environment with opportunities for personal and professional growth Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Non-profit Organizations and Primary and Secondary Education Referrals increase your chances of interviewing at Jobgether by 2x Get notified about new Customer Success Manager jobs in Canada . Canada CA$60,000.00-CA$75,000.00 4 weeks ago (Canada) Sr. Customer Success Manager, Senior Living Customer Success Manager, Wealthsimple for Business Customer Success Manager - Merchant Services Greater Montreal Metropolitan Area 13 hours ago Canada $120,000.00-$240,000.00 3 weeks ago Customer Success Manager | SMB (Academic) Customer Success Manager | SMB (Industry) Sr. Customer Success Manager, Enterprise - Remote Customer Success Manager | Mid-Market (Academic) Canada CA$80,000.00-CA$100,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
-
Customer Success Manager
6 days ago
, , Canada AgencyAnalytics Inc Full timeCustomer Success Manager Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is...
-
Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeJoin to apply for the Customer Success Manager role at Event Temple 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Event Temple Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech...
-
Customer Success Manager
3 days ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
-
Manager, Customer Success
3 days ago
, , Canada Antler Full timeOverview Job Title: Manager, Customer SuccessLocation: Toronto / New York / RemoteExperience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper...
-
Customer Success Manager
3 weeks ago
, , Canada Event Temple Full timeAbout Us Event Temple is a high‑growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 5 years in a row and we’re growing rapidly. We’re looking for someone great to help us grow to the next level. Every single day, venues and hotels around the...
-
Customer Success Manager
2 weeks ago
, , Canada ROSS Full timeOur client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world-class training experiences to customers via webinar and in-person events. You Will… Provide customer onboarding Organize and coordinate exceptional training experiences both over the web and...
-
Customer Success Manager
2 weeks ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
-
Manager, Customer Success
1 week ago
Canada GSOFT Full timeCompany Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...
-
Customer Success Manager
2 days ago
Canada Quest Software Full time US$80,000 - US$120,000 per yearOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
-
Customer Success Manager
5 days ago
, , Canada AgencyAnalytics Full timeJoin to apply for the Customer Success Manager role at AgencyAnalytics We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals and growing our product....
