Manager, Loan Servicing and Transformation

Manager, Loan Servicing and Transformation Get AI-powered advice on this job and more exclusive features. Join our forward-thinking team at CMCC as a Loan Servicing and Transformation Manager, where you’ll lead the advancement of mortgage loan servicing operations for one of Canada’s largest nonbank lenders. If you’re a strategic problem-solver with a passion for automation, efficiency, and innovation, this is your opportunity to make a significant impact The Opportunity The Manager, Loan Servicing and Transformation is responsible for managing, modernizing, and optimizing residential and commercial loan servicing operations. In addition to day-to-day transaction oversight, account reconciliation, and reporting and analysis, this role will be responsible for driving automation, strengthening internal controls, and implementing innovative servicing solutions. Working closely with the Senior Manager, Loan Servicing, this individual will ensure accuracy and compliance in processing and reporting, while spearheading initiatives that increase efficiency, reduce risk, and improve reporting. Role Responsibilities Develop comprehensive knowledge of the mortgage servicing activity at CMCC. This includes an in-depth understanding of the end-to-end mortgage loan servicing cycle, from loan origination to receipt of interest and repayment of principal, for both single-family and commercial loans. Review investor remittance reports, including both interest and principal (loan payouts/paydowns) and payment schedules. Generate comprehensive month‑end reports and ad‑hoc management reports as requested. Manage annual statements and audit confirmations, ensuring compliance with regulatory and company standards. Take ownership of the monthly interest reconciliation process. Redesign, enhance, and then maintain the reconciliation report to improve clarity, accuracy, and audit readiness. Review reconciliations to confirm investor remittances prior to release of payments. Conduct thorough reviews of legal documents related to loan closings and coordinate with mortgage origination on issues. Drive system automation and process improvement. Become the focal point for directing the implementation of Mortgage Automator for residential and commercial loan servicing. Identify and recommend process enhancements that increase efficiency, reduce risk, and strengthen controls across servicing operations. Ensure reporting integrity and compliance with internal control and regulatory requirements. Provide training and coaching to junior team members, fostering an environment of continuous learning and development. Special projects, as required. Qualifications Completion of a University degree, preferably in Finance or Business Administration. 5-10 years of mortgage servicing or other relevant experience. Strong analytical skills and attention to detail. Excellent written and oral communication skills. Demonstrated problem‑solving and decision‑making skills. Strong knowledge of Microsoft Office, including strong Excel skills. Experience overseeing, coaching and mentoring junior staff. Familiarity with real estate, lending or loan structures is an asset. Knowledge of Mortgage Automator an asset. System implementation experience an asset. Accounting designation (CPA), is an asset. The Perks Competitive compensation package. Comprehensive benefits package – including Employee Share Purchase Plan. Opportunity for professional growth – collaborating with and learning from an established team of industry leaders. Convenient centrally located downtown office. The Company Canadian Mortgage Capital Corporation (CMCC) is the exclusive manager of four platforms, the largest of which is Atrium MIC, providing debt and equity financing to the commercial real estate and development communities in major urban centres. We are on an exciting growth trajectory, with total assets under management currently representing approximately $2 billion. Since the organization’s inception in 1994, we have been relationship‑focused, having developed an industry reputation for reliability, flexibility, creativity and fast turnaround. We are also strong believers in the development and advancement of people from within the organization and are proud of our track‑record rewarding success. Company Platforms Atrium MIC – one of the largest mortgage investment corporations in Canada with assets of almost $900 million. The company is one of only three publicly traded non‑bank lenders on the TSX, and has funded more than $3.25 billion in term, construction and mezzanine financing across a wide‑variety of commercial and residential asset types. A private mortgage investment corporation established in 2020 with a target dividend yield and risk tolerance exceeding that of Atrium MIC. The company has raised over $80 million in shareholder’s equity to date. An institutional quality mortgage portfolio sponsored by a group of pension funds, financial institutions, and private investors. Private real estate investment funds with a focus on equity investments in residential and commercial developments. We thank all applicants for applying, but we will only respond to those that are contacted for an interview. #J-18808-Ljbffr