Manager, Loan Services

**What is the opportunity?**

**What will you do?**
- Lead, mentor, and manage the loan operations team to ensure efficient and accurate loan processing, servicing, and documentation.
- Oversee the end-to-end loan operations process, ensuring seamless customer experiences and operational accuracy.
- Develop, implement, and improve policies and procedures to streamline workflows and optimize productivity.
- Ensure timely loan disbursements, payments, and reporting in alignment with contractual obligations.
- Collaborate with internal IT departments to address challenges and enhance the efficiency of loan activities.
- Maintain and analyze key performance metrics to ensure the department meets organizational goals and deadlines.
- Resolve complex issues that arise in loan processing, servicing, or system functionality.
- Lead audits and examinations related to loan operations, facilitating the preparation of required documentation and maintaining records.
- Stay updated on industry trends, regulations, and technology advancements to improve processing standards and service delivery.

**What do you need to succeed?**

**Must have’s**
- Bachelor’s or Master’s degree in Finance/Accounting/Mathematics, or any quantitative degrees
- 3+ years working experience in Corporate Lending Industry
- Strong verbal and written communication skills to clearly articulate goals, offer feedback, and foster collaboration
- Strong leadership skills with a clear ability to inspire, motivate, and guide a team
- Knowledge of loan products

**Nice-to-have’s**
- Knowledge of ACBS, LoanIQ
- Knowledge of loan processing and payment methods
- Familiar with modern technologies in loan processing industry

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Build and maintain strong business relationships with various departments within RBC Capital Markets
- Work in a dynamic, collaborative, progressive, and high-performing team

**Job Skills**

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

**Additional Job Details**

**Address**:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO

**City**:
Toronto

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
CAPITAL MARKETS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-09-03

**Application Deadline**:
2025-09-05

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.