Manager, Loan Administration

Come join Fairstone Financial as a Manager, Loan Administration.

The Manager of Loan Administration oversees the administrative team responsible for loan activations, payment inquiries, and post-loan modifications, ensuring all operational tasks meet quality, compliance, and efficiency standards. This role combines technical knowledge, organizational oversight, and leadership skills to drive team performance and deliver exceptional service to internal and external stakeholders.

Responsibilities:

- Team Oversight_
- Supervise the Loan Administration team, ensuring workload distribution aligns with team capabilities and deadlines.
- Lead performance evaluations and provide ongoing coaching to support professional development and career progression.
- Support onboarding, training, and mentorship programs for new hires and junior team members.
- Serve as an escalation point for team challenges and guide resolution strategies.
- Operational Management_
- Monitor the loan activation process, ensuring transactions are reconciled with source documents and accurately input into the Loan Management System (LMS).
- Partner with Funding, Collections, Remarketing, Finance and other departments to streamline interdepartmental processes.
- Audit team outputs to identify discrepancies or inefficiencies and implement improvements in quality and compliance.
- Technical Expertise_
- Ensure team members are equipped with advanced knowledge of LMS, Excel, and other reporting tools to effectively manage data and troubleshoot issues.
- Conduct regular audits and quality checks to maintain high standards of accuracy in reporting and processing.
- Provide technical guidance to solve non-standard cases and encourage flexible problem-solving methods within the team.
- Strategic Process Improvement_
- Collaborate with leadership to align the Loan Administration team’s processes with organizational objectives.
- Analyze team performance metrics and recommend workflow enhancements to maximize efficiency and productivity.
- Act as the liaison between the admin team and internal stakeholders to identify and resolve bottlenecks.

We offer comprehensive training to ensure you maintain a thorough understanding of our policies and procedures to ensure you can handle customers' enquiries.

Why join us?

Because we care about our employees and offer a variety of benefits such as:

- Time Off: Minimum 15days vacation and additional wellness days, plus statutory holidays.
- Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
- Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
- Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
- Wellness: Tailored well-being solutions available 24/7.
- Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
- Reward Program: Collect points for travel or merchandise.
- Employee Referral Program: Earn a bonus when referring a friend.
- Employee Discounts: We offer numerous discounts at various retailers.
- Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
- Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

**This role is vacant**

Must-haves:

- Minimum 5 years in loan administration, collections/lending, or financial services, with at least 2 years in a leadership role.
- Proficiency in advanced Excel and database management.
- In-depth familiarity with operations of Loan Management Systems (LMS) and troubleshooting methodologies.
- Strong organizational capabilities to oversee workflows and project timelines.
- Excellent verbal and written communication, including the ability to present insights clearly to diverse audiences.
- Confidence and decision-making skills to guide the team in handling deviations from standard processes.

Nice to haves:

- Bachelor’s degree in finance, Business Administration, or a related discipline.
- Experience in Quality Control (QC) or auditing within financial operations.
- Proficiency in French is an asset.

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers

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Time Type:
Full time

Job Type:
Permanent