Salesforce Administrator

Join to apply for the Salesforce Administrator role at Apex Systems . Job # Job Details Client: Big 5 Bank Location: Hybrid, Downtown Toronto (1-2 days a week) Terms: 6m contract with potential to extend Application Process It is best to apply via the medium you are viewing this on. If you encounter technical difficulties, please contact Beth Armstrong at (email protected) and reference Sr. Salesforce Administrator # . Job Responsibilities Serves as a subject matter expert (SME) who drives the innovative use of Salesforce/FinancialForce as a productivity tool and business platform. Remains current on FinancialForce/salesforce best practices and technologies and advises on these practices for Salesforce-based solutions. Strong understanding of Einstein Analytics. Performs day‑to‑day administrative tasks, such as customizing and implementing profiles, roles, security settings, rules, dashboards, reports, etc. Interfaces with end users to understand feature requirements and/or address support issues, working collaboratively with Finance, Product Management, Salesforce admins and Salesforce developers on more complex requests and issues. Maintains and enhances visual layouts, click links, integrations, workflow rules and business logic to enhance business processes and improve user experience. Develops, launches, and manages in‑depth dashboards and reports for all team functions at both management and individual levels. Works with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform. Maintains System, Security, and Integrity – design, create and maintain multiple user setups, roles, profiles, and hierarchies; grant/remove and maintain user licenses; maintain security including sharing rules and security levels; map hierarchies and reassign records in response to personnel changes. Pulls and analyzes reports across multiple affiliate networks & platforms. Establishes key performance metrics to advise leadership on trends and strategies from disparate data sources. Qualifications 4+ years Salesforce.com Administration experience. Experience with Salesforce.com administration overall; exposure to FinancialForce and Einstein Analytics preferred. Experience creating and/or modifying reports utilizing Excel, Access, SQL, PHP, and/or JavaScript/jQuery. Proven experience documenting and analyzing processes, procedures, and/or policies. Capable of managing the migration of change sets from development and testing sandboxes into the production instance. Advanced Microsoft Excel skills along with excellent Word, Visio, and PowerPoint skills. Excellent verbal and written communication skills; ability to communicate effectively with individuals at different levels and cultural backgrounds within the organization. Experience creating complex, targeted, and customized data analysis. Strategic thinker with ability to problem‑solve & brainstorm; role will require both independence & team communication. Bachelor's degree in Finance and Accounting or related field preferred; master’s degree a plus. Valid Salesforce Certificate holder is a must. Benefits Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at (email protected) (Do not submit resumes or solicit consultants to this email address). 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