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Salesforce Administration

3 weeks ago

Toronto, Canada Tilray Full time

**Salesforce Administrator - Toronto, ON**
**(Hybrid)**

**About Tilray Brands Inc.**

Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better - one person at a time - by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and beverage alcohol brands.
- Looking to develop your career at the forefront of a rapidly expanding industry?_

**Job Summary**:
**Roles and Responsibilities**:
Designer Mindset
- Deliver human-centered user experiences using Salesforce.
- Possess a baseline knowledge of how to solve problems using design UX concepts.
- Understand the declarative features of the Salesforce Platform and how they can be used to design a human-centered user experience to solve problems.

Process Automation
- Create, maintain, and enhance automated business processes.
- Use tools such as Flow to build automations within Salesforce.
- Advise and implement process automation within Salesforce, ensuring accurate documentation.

Change Management
- Oversee all activities related to managing changes within Salesforce, including changes to business processes, technology, and people.
- Design and implement new processes within Salesforce and facilitate user adoption of these processes.
- Possess knowledge of deployment strategies and processes, for example, staging environment versus production.

Data Management
- Maintain Salesforce as the source of truth for all customer and sales data.
- Monitor and update Salesforce data including importing, exporting, and mass updating of data.
- Oversee the execution of day-to-day configuration, support, maintenance, and improvement of Salesforce, including the creation of custom objects and fields.

Problem Solving
- Troubleshoot problems and implement suitable solutions in a timely manner.
- Collaborate with stakeholders to design technical solutions to meet business needs.
- Implement Salesforce solutions to solve business challenges, improve processes, and increase adoption.

Communication
- Possess excellent communication skills and a proven track record of working in a collaborative team environment.
- Translate business requirements into technical solutions.
- Provide ongoing support and training to end users, including the creation and delivery of workshop materials, demoing new features, and documentation maintenance.

Security Management
- Maintain the Salesforce security model including roles, profiles, sharing rules, and permission sets.
- Regularly perform a Salesforce Health Check and implement field-level security with a least privilege access mindset.
- Ensure that Salesforce implementation adheres to corporate security standards, complete regular internal system audits, and prepare for system upgrades.

**Qualifications**:

- 2+ years experience working in an Enterprise IT environment
- Salesforce Administrator and App builder certifications preferred
- Platform Developer I certification appreciated