Salesforce Administrator

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.

We are looking for our first **Salesforce Administrator** to join our growing Revenue Operations team. You will be at the forefront of our banking revolution, configuring and optimizing Salesforce to support our success. This is a unique opportunity to enhance our operational efficiency, ensure data integrity, and empower our teams with the tools they need to excel.

Joining Relay means an opportunity to make a huge impact in building solutions with the potential to reach 29 million small businesses across North America. If you're fueled by the passion to make a difference and want to solve real customer problems, then Relay is the place for you

**What You’ll Be Doing**:

- Maintain, customize and configure Salesforce to align with business goals
- Design, refine and implement processes to streamline workflows, enhance operational efficiency and scalability
- Champion data integrity initiatives, overseeing data migration and integration projects to support our growing user base
- Develop and maintain insightful reports and dashboards to support data-driven decision-making
- Collaborate with cross-functional teams including Sales, Customer Success, Marketing and Data to understand their unique needs and tailor Salesforce solutions accordingly

**Who You Are**:

- You have 3+ years of experience with at least 2 years using Salesforce
- You have Salesforce certifications (e.g. Salesforce Certified Administrator, Salesforce Advanced Administrator, etc.)
- You are proficient in Salesforce configuration, customization and maintenance
- You have strong business acumen and problem-solving skills to understand business processes and create effective solutions within Salesforce
- You’re an analytical thinker with strong data analysis skills
- You have an eye for detail and you’re quick to identify opportunities for process and system improvements
- You have a growth mindset - always keen on learning, staying up to date with the latest Salesforce features and industry best practices

**Bonus Points**:

- You have prior experience in fintech or a neobank
- You have a diverse background of working at both fast-growing startups and mature organizations

**Our Commitment To You**:

- **Competitive salary and meaningful equity**: every team member gets a piece of the pie.
- ** Comprehensive health benefits**: we offer full health benefits + an HSA/WSA starting from day 1 so you get the coverage you need.
- ** Considerable vacation/end-of-year holiday shutdown**: we take time off to reset and recharge so we come back better for our customers.
- ** Hybrid working environment**: we love collaborating and connecting in office two times a week and offer bi-weekly catered lunches and a snack/beverage program for the days we’re in office.
- ** Personal and professional growth**:support from leaders who care about your growth and success through regular feedback and coaching. Our goal is to make Relay a step-change career opportunity.
- ** Top-tier equipment**: we’ll make sure you have everything you need to produce your best work.
- ** Team-first culture**:we’re passionate about working collaboratively, bonding through team events, and most importantly having fun.

**The Interview Process**:

- ** Stage 1**: A 30-minute Google Meets video call with a member of the Talent team
- ** Stage 2**: A 30-minute Google Meets video call with the Director of Sales
- ** Stage 3**: A take-home case study followed by a presentation to our team in a 60-minute Google Meets video call
- ** Stage 4**: A 30-minute Google Meets video call with a member of the Leadership team

**What’s Important to Us**:
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.