Salesforce Administrator

1 week ago

Toronto, Canada Achievers Full time

**Responsibilities**:

- Responsible for overall design direction, functionality, and scalability of Salesforce
- Responsible for the administration, customization, and integration of DocuSign CLM
- Provide technical expertise, leadership, and support to other CRM team members across multiple Salesforce projects and enhancements.
- Own complex projects and perform detailed analysis of internal stakeholders’ business requirements.
- Provide end to end solution design, including integrations with systems outside the Salesforce ecosystem.
- Sign off on overall technical design developed by team members or outside vendors.
- Point of escalation for technical issues
- Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing and data integrity
- Translate approved solutions into actionable work items for other team members and/or external consultants to implement.
- Develop and maintain standardized documentation.
- Identify production risks and areas for improvement.
- Prioritize, design, and facilitate successful implementation and adoption of new processes.
- Collaborate with business stakeholders to drive accountability and standardization for Lead-to-Contract initiatives across systems, processes, and data management.

**Qualifications**:

- Salesforce Administrator and Salesforce Advanced Administration Certifications.
- In depth knowledge working with automation processes such as flows, workflow rules, validation rules, approval processes, and other functionalities related to CPQ.
- Experience integrating with DocuSign CLM, including templates and merge tags.
- Experience with Release Management, Deployment, Source Control and Sandbox refresh processes.
- Proven creativity and problem-solving skills; ability to work around obstacles and solve problems while providing direction to others
- Strong understanding of data structures and data modeling.
- Ability to develop effective relationships with business users, technical staff and executive management.
- Experience mentoring and coaching less experienced team members
- Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment.
- Excellent written and oral communication skills.
- Strong work ethic, hands-on, with a customer service mentality.
- Flexible with a demonstrated ability to embrace change.

**Additional Considerations**:

- Additional Salesforce Certifications such as Salesforce CPQ Specialist certification, Salesforce Application Architect and/or Technical Architect certification.
- Experience developing programmatic Salesforce customizations using Apex and Visual Force
- Integration experience with NetSuite Oneworld

About Achievers:
As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. We enjoy coming to work every day because we believe in our product and love our culture. Achievers is more than just a software company; we are industry leaders in the HR space.

We have been recognized in numerous publications for our contributions to HR, for technical excellence and for our outstanding workplace culture

Check out our platform in action here

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