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Application Administrator

2 months ago

Toronto, Canada Resonaite Full time

Our client in the public sector is looking for a Senior ServiceNow Administrator. The ideal candidate will work on the platform’s stabilization, functional road-mapping, and configuration of processes to improve Employee experience.


Location: hybrid Toronto

Duration: 6 months w/ 6 months extension


Responsibilities


  • Manages all aspects of the ServiceNow platform, including user administration, access control, and system configurations.
  • Configures and customizes ServiceNow modules (ITSM, SPM, and APM), platform and mobile to meet business requirements.
  • Provides support and training to ServiceNow users, including troubleshooting issues, answering questions, and delivering training sessions as needed.
  • Performs platform upgrades, module upgrades, and patches as required
  • Works with Subscription Management and process leads for overall license management.
  • Monitors and addresses security vulnerabilities and compliance requirements.
  • User access administration with a focus on least privileged access and overly permissive ACLs.
  • Responsible for collaborating on day-to-day operations, implementing best practices, and ensuring the platform's reliability, security, scalability and performance.


Requirements

  • 5+ years of experience in ServiceNow administration and configuration.
  • ServiceNow Certified System Administrator (CSA) certification required; Certified Implementation Specialist (CIS) certification preferred.
  • Proficiency in ServiceNow platform administration tasks, including user management, ACLs, UI policies, and business rules.
  • Experience with ServiceNow modules, such as Incident, Change, Asset (HAM and SAM), Configuration Management, Strategic Portfolio Management (SPM) and Application Portfolio Management (APM).
  • Has successfully performed ServiceNow platform upgrades

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