Job ID #32183: Licensing Administrator

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32183: Licensing Administrator
• Union: CUPE Local 5167
• Job Description ID #: 6749
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-cityby 4:00 p.m. on Wednesday September 2, 2026.
• Duration: This is a periodic posting for all current and upcoming permanent and temporary vacancies for period of August 30, 2026 to February 20, 2027.
• Vacancy type: This posting will be used to fill current vacancies, as well as any further vacancies which arise during the period noted above
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  

SUMMARY OF DUTIES

Reports to the Supervisor of Licensing Administration.  Responsible for providing information and assistance to the public regarding provincial and municipal legislation and interpretation of by-laws under the Licensing section.  Maintain and build client relationships by providing sensational service motivated to assist the public.

GENERAL DUTIES

Receives, processes and conducts reviews of various licence types, new and renewal applications as related to Licensing Section By-Laws.

Issues various types of licences by:

• Verifying licence eligibility requirements
• Verifying dates and schedules as needed, for licences which are date specific
• Calculating and ensuring accurate payment of fees
• Verifying submissions of required documentation and appropriate signatures to satisfy various Licence types

Approves and denies licences in accordance with Licensing Section By-Laws and makes recommendations and seeks assistance of the Supervisor as needed

Updates and maintains the records management system as related to licences, compiling data, generating reports for statistical purposes, and complaints from the public, elected officials and other departments.

Completes administrative work for Licensing Section By-Laws as related to individual schedules.

Responsible for front-facing customer counter operations and phone-queue services

Performs cashier functions, collecting payments for the Licensing & By-law Services Division and other departmental payments made at Licensing counters by operating equipment such as Point of Sale (POS)

Balances daily receipts and reconciles to POS cash distribution totals.  Prepares documentation for bank deposits.

Provides testimony in court proceedings, solely based on the accuracy and details of the application process.

Receives and answers inquiries from the public, staff, outside agencies, other municipalities and departments regarding a broad range of Licensing Issues.

Provides information to customers using various methods of communication (i.e. telephone, email, letters and in person at Licensing counters)

Provides customers with instruction