Sales Assistant

6 days ago

Langley BC VW W, Canada Panefri North America Enterprises Inc Full time

About Us: Panefri North America Enterprises Inc. is a leading manufacturer and supplier of high-quality edge banding. We provide our clients with innovative solutions and exceptional service. As our team grows, we are looking for a motivated and detail-oriented Sales Assistant to support our dynamic sales team.

Job Summary: The Sales Assistant will play a vital role in the success of our sales team by providing comprehensive administrative and operational support. This position is the key point of contact for our customers, ensuring a seamless and positive experience from inquiry to delivery. The ideal candidate is a proactive communicator, highly organized, and thrives in a collaborative team environment.

Key Responsibilities:

  • Professionally handle inquiries and process orders via phone and email.
  • Accurately enter and manage order data and customer information in the sales management system.
  • Coordinate with the production team to manage and adjust lead times.
  • Arrange product shipments, including scheduling pickups with courier companies.
  • Create and issue invoices and other related documents.
  • Arrange and dispatch product samples to current and prospective clients.
  • Provide general administrative support to sales representatives to ensure the smooth operation of the department.

Required Skills and Qualifications:

  • Diploma or degree from a post-secondary institution, or an equivalent combination of education and experience.
  • More than 3 years of experience in customer service or a related administrative role.
  • Fluency in English (both written and spoken) is mandatory.
  • Customer focused with excellent communication and interpersonal skills.
  • Strong organizational, multitasking, and time management skills with high attention to detail.
  • A proactive team player with a positive and professional attitude.
  • Proficient in Microsoft Office 365 (Excel, Word, Outlook, Exchange).
  • Experience with ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), QuickBooks. Fishbowl ERP knowledge is a plus
  • Occasionally required to lift sample boxes (approx. 28 lbs)
  • Valid Canadian driver's license.

Preferred Qualifications:

  • Experience or a strong interest in the woodworking, interior design industry.
  • A strong eye for color and an interest in interior design trends.
  • Japanese communication ability is an asset.
  • Interest in digital tools (social media, blogs).

What We Are Looking For: We are looking for a bright and cooperative individual who values teamwork and is skilled at accurate, detailed work. We welcome applications from those who can contribute to a positive work environment.

Job Type: Full-time

Pay: From $19.25 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Life insurance
  • On-site parking

Work Location: In person

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