Licensing Officer

Who is the VSA?

The Motor Vehicle Sales Authority of BC ("VSA") builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of new and used personal-use vehicles, the VSA:

• licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
• provides licensing courses and continuing education for VSA licensees
• offers consumer information and assistance
• provides assistance with dispute resolution
• investigates consumer complaints and claims
• undertakes compliance action

Why join the VSA?

The VSA is an organization where you can build your career. You will work with a dedicated and passionate team that strives to bridge the gaps between industry, the consumer, and the regulator, all while embracing a collaborative and innovative approach. Consider joining a strong team that is committed to protecting the public with access to employee programs, and activities that support a healthy work-life balance and fosters individuality and diversity.

What the VSA Offers

In addition to becoming part of an exceptional team, the VSA also offers:

• A competitive salary package, with a salary range of $56,880 - $63,990.
• Vacation, personal & sick days,
• Optional leave arrangements,
• Opportunities for flex time,
• Extended health care and dental benefits,
• Healthcare Spending Account (HSA),
• Short-term and long-term disability benefits,
• Access to our organization's matching RRSP plan,
• Access to our Employee Assistance Program (EAP) at no cost,
• Support for continuing education, and
• Opportunities to work in a flexible work environment.

What's the Role?

We are looking for a Licensing Officer to join our team full-time and to actively support the VSA mission and vision as a front-line ambassador in processing motor dealer, wholesaler, broker-agent and salesperson applications for licensing and renewals of licenses. The Licensing Officer will regularly update the Licensee Registry within the organization's database. The Licensing Officer also assists in arranging for salespersons to take the Salesperson Certification Course and any other required continuing education.

If you have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety – then come be a part of our team

What You'll Do:

The key accountabilities for this role include:

• Processing applications for a license, renewal of license, or course registrations in a timely manner with attention to detail and concern for the public interest.
• Responding to a high volume of communications and in-person visits from industry and the general public in a professional, courteous, and informative manner.
• Working collaboratively as part of the VSA team.
• Building and maintaining professional relationships with dealership contacts, outside licensing, municipal authorities, and government agencies.
• Gathering evidence and assisting in preparing written reports in a professional, objective, and unbiased manner for Registrar hearings.
• Exercising good judgment and discretion in an objective, unbiased manner.
• Performing a variety of clerical/administrative functions, including preparing statistics, in support of licensing processes.
• Other duties as assigned by direct supervisor.

Is this a Good Fit for You?

The Licensing Officer's primary role is the processing and reviewing of applications for licensing or renewal of licensing and arranging salesperson training. In this position, you will respond to all licensing issues and recommend solutions by referencing existing legislation, regulations, policy and procedures, or escalate the matter to management.

Your Experience and Educational Background

Preferred:

• University degree
• One year's experience in a related field (e.g. administering consumer protection legislation, government licensing clerk or other field directly related to the job duties). Recent graduates will be considered.
• Knowledge of the Motor Dealer Act and the Business Practices and Consumer Protection Act and their associated regulations
• Knowledge of the BC motor dealer industry
• Understanding of administrative law principles and regulatory authority

Preference will be given to applicants who have worked in a regulatory environment involving consumer protection.

You Possess the Following Competencies

• Able to follow and maintain workplace privacy and confidentiality.
• Must possess excellent oral, written, and interpersonal communication skills.
• Self-motivated and able to manage time and workload pressures independently.
• Ability to work effectively in a team environment.
• Ability to create and maintain a positive work environment.
• Able to calmly diffuse situations in a professional manner.
• Problem solving and negotiating skills.
• Comfortable with computers, databases, and Microsoft Office programs.
• Comfortable with learning new technology tools, skills and processes.
• Ability to build and maintain positive professional relationships with internal and external stakeholders and work effectively with other organization members.
• Commitment to workplace compliance standards.
• Possess strong interviewing skills and techniques.

Benefits of Working at the VSA

At the VSA, you will work with a dedicated, passionate team that strives to bridge the gap between the industry and the regulator, all while embracing a collaborative and innovative approach. Consider joining a strong, committed team with access to programs and activities that support a healthy work-life balance and fosters individuality and diversity.

How to Apply

The VSA values diversity and is committed to fostering an inclusive workplace where everyone is respected and supported. We welcome applicants from all backgrounds and experiences. Only candidates selected for an interview will be contacted. If you require accommodation during the application process, please send us a message to connect with our HR Team.

If you are interested in the Licensing Officer role with the Vehicle Sales Authority and would like to submit your application for review, please send your cover letter and resume.

All applicants must undergo a criminal background check, should have knowledge of the role of regulatory organizations, and preferably knowledge of the Motor Dealer Act and other relevant consumer protection legislation. Short-listed applicants will also require a short research project, writing sample and presentation from those selected candidates for an interview.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $56,800.00-$63,990.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer support: 3 years (preferred)

Language:

• English (preferred)

Work Location: Hybrid remote in Langley, BC