User Support Technician

1 week ago


Rocky Mountain House AB TT J, Canada Hy-Tek Computers Full time $35,210 - $44,700 per year

Languages

English

Education

  • Bachelor's degree
  • Computer science
  • Informatics
  • Computer and information sciences, general

Experience

5 years or more

Work setting

  • Computer hardware or software retailer/wholesaler
  • Relocation costs not covered by employer
  • Willing to relocate
  • Help desk
  • Internet Service Provider (ISP)

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Credentials

Certificates, licences, memberships, and courses

  • CompTIA Security+ Certification
  • Microsoft certified solutions associate (MCSA)
  • Network+ Certification
  • A+ Certification

Experience and specialization

Computer and technology knowledge

  • Android
  • MAC
  • Linux
  • Unix
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • MS Office
  • MS Windows
  • Wireless networks

Additional information

Security and safety

  • Basic security clearance
  • Criminal record check

Transportation/travel information

  • Own vehicle
  • Willing to travel
  • Willing to travel cross-border
  • Valid driver's licence
  • Public transportation is not available

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Own tools/equipment

  • Computer
  • Internet access
  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Job Types: Full-time, Fixed term contract

Pay: $35.21-$44.47 per hour

Benefits:

  • On-site parking

Application question(s):

  • Are you willing to relocate to Rocky Mountain House?

Education:

  • Bachelor's Degree (required)

Experience:

  • IT: 5 years (required)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (required)

Willingness to travel:

  • 25% (preferred)

Work Location: In person



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