User Support Technician

1 week ago

Rocky Mountain House, Canada Hy-Tek Computer Sales and Service Ltd. Full time

Work Term: Permanent
- Work Language: English
- Hours: 35 to 44 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
- or equivalent experience
**Work setting**:

- Willing to relocate
- Help desk
- Internet Service Provider (ISP)
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Certificates, licences, memberships, and courses**:

- CompTIA Security+ Certification
- Network+ Certification
- A+ Certification
**Computer and technology knowledge**:

- Android
- MAC
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Project management software
- Programming software
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
**Security and safety**:

- Basic security clearance
- Criminal record check
**Transportation/travel information**:

- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
**Own tools/equipment**:

- Computer
- Internet access
- Cellular phone
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
**Other benefits**:

- Free parking available

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