Installation Technician and Field Support

_**Field Tech, Installer, Sub Office Remote Support**_
Located in Rocky Mountain House, Hy-Tek Computers has been providing IT services since 1996. We strive to bring you the newest and best technology without compromising the integrity of our services or networks. As we continue to grow, our goal will always be to provide high quality support and service to our clients.

POSITION RESPONSIBILITIES:

- Installation and servicing of wireless internet to residential and business customers
- Installation and service IP video, phone and equipment
- Sales and Support for client projects
- Installation and servicing Media systems, meeting systems, media devices
- Perform all installation functions associated with the addition, modification and removal of all technology equipment, hardware, testing, drilling, and running cabling, terminate network Indoor and Outdoor Ethernet cable into RJ-45 ends
- Install Security systems, program, teach client on proper use and support.
- Work with multi-vendor solutions.
- Continued education to maintain work expectations and company standards.
- Clean and well organized, ambitious with positive attitude
- Travel, drive to locations and perform routine trips for client support
- Work well unsupervised, and manage time well, and reporting, documentation.
- Work with secured access and be trustworthy.
- Networking and Cable Management
- Meet tight deadlines for projects and day to day activities.
- Have excellent memory, required.
- Have a good attention to detail.
- Install equipment and systems as required by the company.
- Maintain customer satisfaction.
- Be able to work at heights and outside as need to perform your job.
- Maintain Tools and equipment regularly.
- Mounting equipment installation experience, proper safety and work site conduct
- Program and provision CPE (Customer Premise Equipment)
- Use Windows latest Windows 10
- Assess and troubleshoot equipment on site and/or over the phone
- Analyze problems and develop solutions to meet customer needs
- Comfortable working safely at heights due to extensive ladder work, manlift work, tower climbing, (up to 100 ft freestanding towers) and working on rooves
- Accurately complete work orders and process payments
- Document all work and prepare billing to client
- Establish and maintain relationships with customers in a positive and professional manner
- Work after hours and weekends

EXPERIENCE / KNOWLEDGE REQUIRED:

- 5-year previous experience in technical related fields
- Network+ certification
- Security, IP Video, IP Voice
- Strong computer and technical skills
- Operate power tools skillfully
- Strong communication skills both verbal and written, with a positive approach to customer service
- Well organized with good time management skills
- Ability to work in fast-paced environment and adapt to new technology/industry changes
- Able to work independently and as part of a team
- Punctual and Ambitious
- Positive attitude and get along good with clients
- Listen and understand what is required, execute with precision
- Clean Appearance

**REQUIREMENTS**:

- High school diploma
- Not afraid of Heights or Ladders
- Maintain Safety and adhere to safety requirements
- Post-secondary education preferred but not required
- Safety Certifications: Working at Heights, Elevated Work Platforms, WHMIS
- Must be willing to provide Criminal Reference Check upon conditional offer
- Class 5 License
- Technical Certificates (wireless, ethernet, security, voice, data, ipvideo)

**PPE REQUIREMENTS**:

- Safety shoes
- Hard hat
- climbing safety

**Job Types**: Full-time, Permanent

**Schedule**:
8-hour shift, Monday to Friday

**Ability to commute/relocate**:
You would need to live in rocky and work as prescribed in the areas we support.

**License/Certification**:
Working at Heights Certificate (preferred)

Class 5 License (required)

Canadian Resident

**Job Types**: Full-time, Permanent

Pay: $20.00-$30.00 per hour

Expected hours: 44 per week

**Benefits**:

- Extended health care
- On-site parking

Ability to commute/relocate:

- Rocky Mountain House, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Willing to go the extra mile each time we need to help our clients?
- How do you deal with high pressure situations? How well can you deal with short notice scenarios that involve quick response and thinking?

**Education**:

- Secondary School (required)

**Experience**:

- Field Support: 5 years (required)

Willingness to travel:

- 100% (required)

Work Location: In person

Expected start date: 2025-10-01