Account Executive

Why Join Us?

At CARMA, our vibrant culture is the foundation of everything we do, fostering connections and ensuring employees feel valued, engaged, and part of a supportive community.

Founded in 1977, CARMA was the first Measurement Canada-approved supplier of electronic submetering systems, installing over 450,000 meters nationwide, with more than 100,000+ suites under contract. We provide submetering systems, billing services, and data for cost recovery and sustainability reporting across Canada, with offices in Lindsay, Toronto, Calgary, Edmonton, and Vancouver.

Proud to be Great Place to Work certified, we are committed to Diversity, Equity, Inclusion (DE&I), Environmental, Social, and Governance (ESG) principles, and Corporate Social Responsibility (CSR). With a robust benefits package, we create an environment where employees can thrive both personally and professionally.

Our core values of accountability, teamwork, customer-centric, respect, and excellence guide us in every decision and interaction. If these values align with yours, CARMA could be the perfect place for your next career move - where we encourage growth, prioritize collaboration, and celebrate success together.

Here's what you can expect as part of the CARMA experience:

• Competitive Salaries: A rewarding structure based on experience and performance.
• Company-Wide Annual Salary Increase: Recognition of your contributions through annual salary adjustments.
• Comprehensive Benefits Package: Including a healthcare spending account, dental and prescription drug coverage, life and disability insurance, an employee and family assistance program, and more.
• Paid Sick Leave: Your health matters. We offer paid sick leave so you can rest and recover without financial worry.
• Paid Personal Leave: Maintain work-life balance with paid personal leave for family time, appointments, or self-care.
• Additional Vacation Leave: Additional days off to help you relax, recharge, and maintain a healthy work-life balance.
• Wellness Week: A dedicated time to focus on health and well-being.
• Investment in Tools & Resources: We invest in the latest tools, technology, and training to support your success and professional growth.
• Professional Development Support: We provide resources and allowances for ongoing learning and career growth.
• Employee Engagement Program: Initiatives designed to keep employees involved, motivated, and connected.
• Team-Building Activities: We regularly organize activities that promote creativity, collaboration, and unity, building strong, trusting teams.
• Monthly Company Lunches: A time to unwind, enjoy great food, and strengthen relationships with colleagues, celebrating both work and personal milestones.
• Quarterly Townhall Meetings: We value open and transparent communication. These meetings keep everyone informed, encourage discussions, and include training sessions to support continuous learning. Plus, our "Ask Me Anything" sessions allow for direct interaction with leadership.
• Volunteer and Community Involvement Opportunities: CARMA supports employees who want to give back to their communities through service.
• Employee Referral Program: Rewarding employees for helping us grow the team with successful referrals.
• Employee Recognition and Awards: Celebrating achievements and outstanding contributions across the company.
• Work from Home Flexibility (as applicable): Offering a balance between remote and office work.

If you excel at building relationships, have a passion for sales, and thrive in a dynamic environment, we have an exciting opportunity for an Account Executive, Multi-Residential to join our team in Toronto, ON.

As an Account Executive, you will play a key role in driving business growth by developing and maintaining strong relationships with clients in the multi-residential sector.

Our core business hours are 8:00 AM to 5:00 PM, Monday to Friday (may vary depending on the role). This position is ideal for someone who is highly motivated, results-driven, and eager to contribute to our expanding presence in the province of Ontario markets.

General Description:

Under the general direction of the Chief Executive Officer, an Account Executive develops business relationships within the defined sales territory and market, provides client support, & monitors client satisfaction, generate sales opportunities, adopts the company's marketing tools and identifies potential marketing initiatives, prepares cost estimates and customer quotations, and updates the CRM on a daily / as needed basis.

Characteristics, Features, Requirements:

This position requires expertise in sales, marketing, administrative, project management, and technical skills. The major responsibility includes direct selling through the use of cold calls, sales leads, sales presentations, networking events and maintaining & developing business relationships. Specifically targeting & securing business relationships in the multi-residential sector with developers, condominiums, property managers and rental apartment property owners as well as client support with the National Director of Sales, Multi-Residential and Vice President of Sales and Marketing.

Reporting:

The Account Executive reports directly to the National Director of Sales, Multi-Residential. The Account Executive is required to report as follows, but not limited to:

• Meet on a weekly basis with the sales team to share progress and updates;
• Update the CRM on a daily / as needed basis.

Important and Essential Duties:

The duties of this position include, but are not limited to, the following:

Management Responsibilities and Initiatives

• Assist in establishing Yearly and Quarterly Sales Forecasts for the Ontario marketplace as well as other markets as determined;
• Report to Vice President of Sales and Marketing on Weekly Sales, Sales Challenges, Competitive Changes, necessary Strategies Adjustments and Sales Team status and any Field Level customer feedback;
• Collect and Report Market Intelligence on Competitive Offerings and Contract Differentials for Toronto area, New Development and Retrofit Markets;
• Collaborate on the assembly and adjustments to Market Strategies for Toronto area New Development and Retrofit Markets with Senior Management;
• Keep Apprised of and Report on New Competitive Threats, Adjusted Competitive Offerings, and Changing Market Trends that could affect aforementioned Sales Forecast;
• By way of report, provide insight on areas that will improve visibility amongst Development and Retrofit Markets;
• By way of report, provide insight on areas that will give CARMA a competitive advantage in the Development and Retrofit Markets.

Project/Equipment Process Management

• Prepare proposals/quotes;
• Work with customers to define/understand scope of work/services (e.g., a key consideration of any job);
• Oversee project from inception to completion.
• • Regularly review project status
• • Provide updates to stakeholders
• • Help address any site issues (e.g., delays, deliveries)
• • Help coordinate with clients/contractors

Sales Responsibilities and Initiatives

• Meet Secured Sales goals as assigned annually;
• Direct customer selling;
• Attend/Host presentations and /or lunch and learn sessions for Consulting Engineers;
• Secure business and maintain sales backlog;
• Monitor customer satisfaction and performance.

Experience/Knowledge/Ability

• Solid knowledge of CARMA's products and services;
• Deep understanding of submetering and utility billing concepts, including knowledge of regulations
• Exceptional relationship management abilities;
• Proven leadership and team-building skills in a fast pace environment;
• Analytical and disciplined in sales forecasting and reporting;
• Excellent communication skills (oral and written);
• Ability to meet timelines;
• Must be able to work independently;
• Good knowledge of Microsoft Suite;
• Analytical;
• Strong Customer Focus;
• Strong Negotiating skills;
• Committed to standards of the highest professionalism and ethical behaviour;
• Handles confidential Information with discretion.

Qualifications

• Experience in Sales and contract negotiations;
• Post-Secondary education in Sales Management is considered an asset.

Working Conditions

• Home office/sales environment;
• Ability to work long and non‐conventional hours to achieve sales goals;
• Driving required. Valid Class G driver's license and applicable insurance is required;
• Travel required;
• A collaborative and supportive work environment focused on employee engagement and professional growth.

Join us in our mission to make a meaningful impact and create a brighter, more efficient tomorrow.

We thank you for your interest; however, only successful applicants will be contacted.

CARMA Corp. is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. We foster an inclusive organizational culture as an Equal Opportunity Employer.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• VRSP
• Wellness program
• Work from home

Work Location: Hybrid remote in Toronto, ON M4N 3N1