Service Manager

OVERALL DESCRIPTION: 

The Service Manager of Kinawenimowsowin is a full-time permanent position. The Service Manager directs all team functions,
supervises and coordinates the efforts of a team of staff to ensure their efforts culminate in meeting the service objectives of the unit and standards set by the Wabaseemoong Customary Care Code, Service Manuals and Delivery Model. The Service Manager is a member of the Management Team. 

DUTIES: 

Program Delivery 

1.1 Ensures the provision of relevant, and competent service to all Wabaseemoong children, youth, and their families (on/off reserve) who either request or are determined to require WCWA services. 

1.2 Ensure program services are delivered with excellence and conform to Wabaseemoong Child Welfare Authority's Customary Care Code, Manuals and Service Delivery Model, policies, procedures, guidelines, and protocols. 

1.3 Develops and maintains an effective team process by scheduling regular team meetings; provides support to team members by advising, planning and coordinating service delivery; 

1.4 Ensures supervisory approval for all major service delivery decisions, makes direct service delivery decisions on own or in consultation with the Director of Services and/or Executive Director;

1.5 Provides regular, consistent supervision to team members and keeps comprehensive supervision notes on agreements made and tasks assigned for each team member for performance statistics. 

1.6 Conducts and completes written performance evaluations for all team members and ensures staff who do a good job get appropriate recognition. 

1.7 Participates in staff recruitment, orientation, supervision and training. 

1.8 Recommends staff re-assignments, transfers, promotions, demotions, salary changes, position description changes, discipline, leaves of absence and terminations.

1.9 Provides effective discipline for staff and consults with the Director of Service before any major disciplinary action is taken. 

1.10 Ensures
accurate and timely completion of all required case documentation and recordings. 

1.11 Signs case documentation and recordings indicating approval and ensures placement on master files;

1.12 Conducts periodic case reviews of all child and family files;

1.13 Ensures confidentiality of all case records and other relevant information; 

1.14 Ensures coordination of services with internal and external resources; 

1.15 Provides in-service training and consultation to team members regarding current knowledge on skills; 

1.16 Implements change to improve and promote effective administration; 

1.17 Approves expenditures within limits set out in policy, including staff expense claims; authorizes and approves staff time off request; and 

1.18 Designates and Acting Manager for the team during any period of absence. 

1.19 Provides monthly and quarterly narrative and statistical summary reports to the Director of Services on program, caseloads, services rendered, accomplishments, problems, and work plans to correct deficiencies and meet goals. 

1.20 Assists in the preparation of the WCWA's strategic planning. 

QUALIFICATIONS: 

1. Post-Secondary Diploma with a minimum
   one-year experience in management position. However, others with a combination of skills, education and experience may be considered.
2. Knowledge of, or willingness to learn, the administrative structure and operations of Wabaseemoong Child Welfare Authority (WCWA), including the Customary Care Code, Manuals and Service Delivery Model, policies, procedures, guidelines, and protocols.
   
3. Knowledge of the philosophy of service development/delivery, Wabaseemoong Independent Nations and family structure, local customs, and traditions.
   
4. Demonstrated ability to prepare comprehensive narrative and statistical reports regarding service delivery and procedures.
   
5. Ability to establish and maintain purposeful relationships with clients, colleagues, other relevant organizations, and management.
   
6. Commitment to helping Anishinaabe children and their families by providing services in ways that respect Anishinaabe cultural and spiritual practices.
7. Commitment to ensuring services are in the Anishinaabe context of extended family and community involvement.
   
8. Excellent planning, organization, problem-solving, and interpersonal.
   
9. Ability to work within a multi-disciplinary Child Welfare team.
   
10. Working knowledge of conflict resolution techniques.
    
11. Ability to maintain confidentiality.
    
12. Ability to follow direction, as well as work independently as needed.
    
13. Ability to flex daily work hours as needed.
    
14. Must possess a valid Ontario G Driver's License and be willing to travel.
15. Must provide a clear Vulnerable Sector Check and Driver's Abstract; and
16. Ability to speak Ojibway is preferred and a definite asset.