Senior Manager, Building Operations

Hospital operations move quickly, creating shifts in building needs that require real-time assessment and knowledge-backed decision making. As a Senior Manager, Building Operations at Mount Sinai Hospital, you'll broaden your technical perspective in ways that sharpen your professional judgment and elevate your expertise within fast-moving environments. The role combines on-site presence with a level of operational visibility that sharpens your ability to anticipate hospital building needs, allowing you to support smoother operations and fewer disruptions. Working closely with senior leadership, you help interpret facility risks, weigh options, and support hospital-wide operational calls. The impact of your work is felt across the hospital, shaping spaces that are safer, more responsive, and better equipped to support high-quality care.

Is this you?
A solid grasp of complex building systems allows you to diagnose issues accurately and respond with confidence. Rather than relying on guesswork, you interpret data, system indicators, and operator insights to understand what's happening beneath the surface. This could include reviewing system behaviour against expected performance and confirming details with operators to isolate what requires attention. This avoids unnecessary interventions and ensures work moves forward in a controlled, efficient manner. Your technical judgment brings clarity to situations that could otherwise slow the hospital down.

Staying composed when situations shift quickly is a core part of how you work. Instead of reacting to the first detail, you gather context, confirm key points, and move towards an evidence-based course of action. When multiple concerns arise simultaneously, you help distinguish urgent risks from background issues so the team's effort is directed effectively. This steady approach keeps workflows manageable even when internal pressures rise. Your presence strengthens the hospital's ability to operate smoothly during moments that might otherwise strain essential services.

Building strong working relationships comes naturally to you, and you communicate in a way that helps others understand complex topics. You adjust your language based on who you're speaking with, making complex facility issues easier for non-technical partners to grasp. This can involve explaining what a system is doing, outlining what the team is trying to achieve, or clarifying what a change means for clinical activity. Cross-functional stakeholders trust your guidance because you focus on the information that genuinely supports sound decision-making. Your communication style strengthens coordination across the hospital and leads to smoother, more reliable outcome.

About This Team
The Building Operations team is responsible for the essential systems that keep Mount Sinai Hospital safe, functional, and ready to deliver care. This includes chilled water, steam, HVAC, water treatment, medical gas, life safety, electrical systems and fire safety infrastructure. The team closely monitors system performance, responds to emerging issues, and ensures equipment operates within required standards. Work is coordinated with clinical departments, Environmental Services, Infection Prevention and Control, and Capital Development to support safe and uninterrupted operations.

In This Role You Will

• Lead daily preventative maintenance activities for all major facility assets, utilizing internal resources and external service contracts to reduce risk to unplanned downtime
• Collaborate with the Director of Building Services, the Vice President, Facilities and senior leadership to provide the customized facilities strategy, vision and continuous improvement plans required to support ongoing operations and maintenance of Sinai Health properties

• Analyze and recommend ways to improve:

• Operations and customer service while reducing costs and/or improving overall efficiencies.

• The overall performance of the hospital and its campuses thru energy utilization and optimization strategies.

• Ensure the Patient Experience (Person-Centred Care), Quality Aims and Operational Performance of Sinai Health System are integrated into the Facilities' operations and planning

• Work closely with all project teams to coordinate planning to meet common milestones, ensuring facilities alignment and preparedness
• Identify potential risks related to capital development projects from a facilities perspective; provide guidance during the phasing and decanting period to maintain operations and minimize the impact on patients, families, staff, physicians, volunteers and healthcare partners
• Apply the principles of continuous quality improvement to measure, monitor and assess effectiveness and potential adverse effects of delivery of service to optimize improvement in services and prevent risk
• Actively participate in Renew Sinai Development Project committees and task forces
• Manage and monitor all aspects of maintenance (preventive, corrective and scheduled) related to Sinai Health physical assets to ensure quality standards are met
• Ensure, from a facilities perspective, organization-wide compliance with all safety codes, infection control, health and safety, legal, regulatory and accreditation requirements
• Aid, in conjunction with the Capital Development and Facilities leadership team, in the development of property specific multi-year capital improvement project plans.
• Provide recommendations to Facilities leadership regarding the provision of services, resources, staffing levels, staff training and the maintenance and performance of equipment.

• Collaborate with the Director, Building Services with the:

• Development of the program for the maintenance of all Hospital buildings, grounds and equipment and the procurement or generation of all utilities and their distribution systems

• Coordination of maintenance activities with other departments, analyzing costs and work schedules, setting priorities, expediting operations and repairs to ensure safe and efficient operation of the Hospital
• Analysis and interpretation of proposed changes to buildings, facilities and equipment and ensure that the installation of approved products, structures and equipment is completed in a safe and timely manner while minimizing disruptions to patient care and Hospital operations
• Preparation of business case analyses for capital expenditures as needed

• Maintaining and updating of the Building Operating Manual, Specifications, Plans and other resources

• Perform other duties consistent with the job classification as required

Job Requirements
Mandatory

• Completion of a College or University Degree in Building Systems, Mechanical/Electrical Engineering Technology, Facilities Management, or a related technical field from an accredited educational institution
• 5 of recent and related experience in facilities or building operations within a multi-site acute healthcare environment, including experience supervising unionized staff and leading day-to-day operations teams
• Applicants with proven equivalent recent and related training and experience may be considered

Preferred

• Facility management professional designation (FMP)
• Formal training in project management (PMP)
• Experience working with unionized staff and applying collective agreement requirements in daily operations, scheduling, and performance management.

Skills and Knowledge

• Significant facilities project planning and management experience inclusive of the implementation of capital projects
• Strong background in building automation/controls (JCI Metasys or similar)

• Proven experience:

• Managing major shutdowns (steam, chilled water, electrical systems)

• In energy optimization projects and energy rebate programs
• Developing, planning and implementing capital and operating budgets
• In data interpretation and analysis as a means to support strategic decision making

• Successfully leading and facilitating change with multi-disciplinary teams

• Proficient with AutoCAD, Microsoft Project, Outlook and PowerPoint

• Proven ability to build relationships with clinical teams, project managers, and vendors
• Proven effectiveness promoting compliance with professional and ethical practices, accreditation standards, and applicable legislation
• Familiarity with LHIN and MOHLTC Facility Condition Assessment Program (HIRF)
• Understanding of Ontario Building Code, CSA Z-8000 and CSA Z317 Infection Control
• Familiarity with federal, provincial and municipal building codes, all applicable government legislation including (but not limited to): WHMIS, TSSA, Public Hospital's Act, OHSA, Ontarians with Disabilities Act
• Recognized for the ability to skillfully negotiate and facilitate consensus with external parties such as funding partners, vendors, contractors, etc.
• Demonstrated current knowledge and competency in regulatory compliance
• Flexible with the ability to work efficiently in a fast-paced, multitasking and dynamic environment
• Models collaborative, cross-portfolio engagement to build consensus and create solutions to complex issues
• Demonstrated satisfactory performance and attendance history

If this sounds like you and you feel ready to build your building operations career within health care, apply now and let us know why you'd be a great addition to our team.