Building Operations Manager

About You:You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team's common goal. You value personal and professional growth and are ready to take the next step in advancing your career.If this sounds like you, well, then you will love the culture at Avison YoungAbout Us:Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We've designed our corporate structure to best serve our clients by enhancing collaboration across our organization.Real estate can have an enormous positive impact on people's lives – and we're in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.We care about each other and we have each other's backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what's best for our business comes from our people bringing their whole selves to work.Of course we love it here, but outsiders think we're pretty great too: Avison Young was awarded the prestigious America's Best Midsize Employers for 2024, presented by Forbes and Statista, Inc. We're proud to be regularly recognized for our team, services and culture and our team members enjoy comprehensive compensation and benefit programs. Through our customized work options, we give our people the flexibility to create a work environment that puts their overall well-being first. After all, we are powered by people.

The Operations Manager, Real Estate Management Services (REMS) is responsible for operational efficiency across the portfolio. This role includes the development and refinement of policies and procedures to continually evolve best practices, standardizing forms and processes, ensuring regulatory compliance, and fostering cross-departmental collaboration to support strategic initiatives.

Operational Strategy and Process Management:

• Partner with and assist the Regional Lead of REMS in the professionalization, centralization and refinement of the REMS operating platform.
• Develop and execute strategic plan in partnership with REMS leadership with focus on Clients, People, Process, and Technology.
• Develop, review, and maintain policies, procedures, and operational guidelines to ensure efficiency, compliance, and alignment with industry best practices.
• Create and maintain standard operating procedures (SOPs) to ensure consistency across property management teams.
• Identify areas for operational improvement, implementing strategies to reduce bottlenecks and enhance efficiency.
• Manage the Fleet, including vehicle leases, repairs etc.
• Lead the Mobile Operations team through sharing of expertise, information, mentorship and on-site assistance.
• Ensure alignment of policies with local, provincial, and federal regulations and organizational objectives.
• Conduct regular audits of operations, policies, and forms to ensure they are up to date and meet industry standards and bring forward opportunities or needs for additional forms, policy changes or training.
• Streamline documentation processes to improve consistency and efficiency across the portfolio.
• Assist in implementing digital solutions to enhance accessibility and management of forms and records.
• Develop and implement training materials and programs, ensuring team members are proficient in operational procedures and compliance requirements.
• Organize and facilitate regular training sessions to inform staff of policy updates and industry standards.
• Partner with internal departments, including finance, leasing, legal, and facilities, to ensure seamless integration of property management operations.
• Provide support to property managers by offering expertise in policy interpretation and process optimization.
• Work with colleagues in western Canada and internationally to align best practices and develop continuous improvement plans. 

Performance Metrics and Reporting:

• Establish Key Performance Indicators (KPIs) to monitor operational effectiveness and team performance.
• Provide detailed reports to senior leadership on operational performance, risks, and opportunities for improvement.
• Analyze operational challenges and propose actionable solutions to mitigate risks.
• Encourage a culture of continuous improvement, excellence, and teamwork

Education:

• Professional certifications (e.g., CPM, RPA, SMA, BES) preferred.

Experience:

• Minimum 7+ years of experience in property management or real estate operations, with at least 3 years in a managerial or leadership role.
• Extensive knowledge of property management policies, operational procedures, and compliance requirements.
• Proven experience in process improvement, policy development, and operational optimization. 

Skills:

• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments.
• Proficient in property management software, Microsoft Office Suite, and other operational tools.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Strategic thinker with a proactive, solution-oriented mindset.
• A proactive, solution-oriented approach to operational challenges.
• Ability to navigate complex legal and compliance landscapes related to property management.
• Able to take knowledge and incorporate a training-based approach.

Work Environment:

• This position may require occasional travel to property locations.
• Flexible work environment with a combination of office-based and remote work.

Avison Young practices as an equal opportunity employer in all services locations around the world.  We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity. 

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

For those requiring assistance with disabilities, information relating to the need for accommodation and accommodation measures will be addressed confidentially. 

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY