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Front Desk Agent

3 hours ago

Naramata BC, Canada Naramata Centre Full time

Position: Front Desk Agent

About Naramata Centre Society (NCS):

NCS is a retreat and program centre on the shores of Okanagan Lake, a place where rest, learning, and community come together in a way that feels both simple and deeply renewing. Our mission is to inspire individual and collective transformation in a safe, inclusive, sacred space. We value collaboration, diversity, integrity, resilience, and reverence.

People come for personal retreat time, family holidays, group gatherings, and programs that nourish body, mind, and spirit. With welcoming accommodations, lakeside beauty, shared spaces that invite connection, and a rhythm that makes room for both solitude and community, Naramata is the kind of place that helps you exhale and come back to yourself.

We welcome and honour all ages, abilities, cultures, economic, and social circumstances, ethnicities, gender identities, religions and sexual orientations.If you are interested in this type of work environment/culture and take a sense of pride in knowing your contributions make a difference to people's lives. We welcome you to apply before February 13 for our 2026 season. Please send submissions to

Position overview:

A front desk agent's primary duty is to provide guests and visitors a warm and professional welcome. They provide check-in and check-out, and handle guest requests and complaints. They are responsible for processing payments, managing reservations, answering phones, and providing information about Narmtara Centre's services and local attractions. The role also requires maintaining a clean and organized reception area and coordinating with other departments, such as housekeeping and maintenance to ensure a smooth guest experience.

Key responsibilities:

Guest Services:

  • Greeting and check-in/check-out: welcome guests, handle registration, assign rooms, and process check-out procedures efficiently.
  • Answering inquiries: Serve as an information hub, answering questions about Naramata Centre's amenities, services, and local attractions.
  • Handling requests: Address and fulfill guest requests in a timely and professional manner.
  • Resolving issues: Listen to and resolve guest complaints and concerns to ensure satisfaction.
  • Lost and found: in collaboration with housekeeping, lost items are logged.

Administrative and financial tasks:

  • Reservations: Manage room bookings, including making, changing, and canceling reservations.
  • Payments: Process payments, handle cash, post charges to guest accounts, and daily reconciliations.
  • Record keeping: Maintain accurate records of guest information and daily transactions using the hotel's management software.
  • Printing daily reports: these are used by GM
  • Communication: Answer and forward phone calls and manage messages for guests.
  • Collections: collaborate with the Director of Finance to ensure all payments have been received.

Operations and coordination:

  • Front desk maintenance: Keep the front desk and surrounding areas clean, tidy, and well-stocked with necessary materials like brochures and maps.
  • Inter-departmental coordination: Liaise with other departments, such as housekeeping and maintenance, to communicate guest needs and ensure smooth operations.
  • Security: Comply with company security and safety policies and manage key cards.

Skills & Competencies:

  • Ability to handle multiple tasks and prioritize effectively and time management
  • Attention to detail and accuracy
  • Effective verbal and written communication skills including the ability to clearly communicate with team members and the operations team
  • Professionalism and a friendly demeanour
  • Ability to work independently, without supervision and as part of a team
  • Adaptability to handle changing priorities and tasks
  • Excellent interpersonal and customer service skills
  • Commitment to maintaining a safe work environment and to following health and safety protocols and guidelines
  • Proficient in Google Workspace, reservation databases, and communication

Job Type:

Full time hours/week) seasonal (Apr-Sep or May-Sep); ability to work a flexible schedule including evening, weekends and statutory holidays

Compensation:

$23-25/hour

We offer:

  • On-the-job training and development
  • Competitive wages
  • Onsite, accommodation tied to employment; pending availability

Job Types: Full-time, Seasonal

Contract length: 6 months

Pay: $23.00-$25.00 per hour

Expected hours: 35 – 40 per week

Work Location: In person