Current jobs related to Front Desk Agent/Guest Services Agent - Cranbrook BC VC A - The Baker Hotel

  • Guest Services Agent

    1 week ago

    Cranbrook, Canada Prestige Hotels and Resorts Full time

    Best Western Cranbrook Hotel is looking for a full-time Guest Services Agent! **Who are we?** We are more than a hotel chain. We are B.C.’s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the forefront of our company values. **What is in it for you?** - Be...

  • Front Desk Agent

    1 week ago

    Cranbrook, BC VC S, Canada Nomad Motel Full time

    Job OverviewWe are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience and smooth operation at the front desk. This role requires excellent customer service skills, strong communication abilities, and a passion for...

  • Guest Services Agent

    2 weeks ago

    Cranbrook, Canada Prestige Hotels and Resorts Full time

    Best Western Cranbrook Hotel is looking for a **full-time** Guest Services Agent! **Who are we?** We are more than a hotel chain. We are B.C.’s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the forefront of our company values. **What is in it for...

  • Front Desk Agent

    2 weeks ago

    British Columbia (BC), Canada Hotel Feng, BW Signature Collection Full time

    Number of Positions: 3 (Full-time, Permanent) Company: Hotel Feng, BW Signature Collection Business Address / Work Location: 424 Island Hwy W Parksville, BC V9P 1K8 Hotel Website: Contact Email: Job Details Position: Front Desk Agent Employment Type: Full-time, Permanent Wage: $20.00 per hour Hours of Work: 40 hours per week Vacation: 10 days paid annual...

  • Front Desk Agent

    8 hours ago

    Vernon, BC VT V, Canada Fairfield By Marriott Vernon Full time

    The Fairfield by Marriott Vernon is looking for a highly organized candidate with excellent people skills for the position of Front Desk Agent. Front Desk Associates are responsible for providing front desk services to guests. The best Front Desk Agents will have tremendous patience when dealing with guests and accommodate their every need with...

  • Front Desk Agent

    1 day ago

    Vernon, BC VT G, Canada Prestige Hotels & Resorts Full time

    Prestige Vernon Hotel is looking for part-time and full-time Front Desk Agents (also known as Guest Services Agents).Who are we?We are more than a hotel chain. We are B.C.'s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the forefront of our company...

  • Front Desk Agent

    2 days ago

    Salmon Arm, BC VE S, Canada Fairfield Inn & Suites by Marriott - Salmon Arm Full time

    OverviewWe are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing guest check-ins and check-outs, handling inquiries, and providing...

  • Front Desk Agent

    1 day ago

    Saanichton, BC VM B, Canada Waddling Dog Liquor Store Full time

    The QUALITY INN WADDLING DOG, located on the beautiful Saanich Peninsula, is seeking a Part-Time Front Desk Agent to join our amazing team We are a proud family-owned hotel and take great pride in the unique charm and warm atmosphere our Inn is known for. We offer a supportive work environment, competitive wages, staff meals, and employee/friend & family...

  • Front Desk Agent

    2 days ago

    Port Hardy, BC, Canada Glen Lyon Inn Full time

    Job Overview:We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love...

  • Guest Service Agent

    7 hours ago

    Greater Sudbury, ON PB A, Canada Microtel Inn & Suites Full time

    Job SummaryWe are seeking a friendly and professional Guest Service Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming experience. This role requires excellent communication skills, a positive attitude, and the ability to handle guest...

Front Desk Agent/Guest Services Agent

2 weeks ago

Cranbrook BC VC A, Canada The Baker Hotel Full time

Job Overview

We are seeking a friendly, professional Front Desk Agent to provide exceptional guest services at our hotel. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently. Bilingual or multilingual abilities are highly valued to assist diverse guest needs and enhance overall guest experience.

Duties

  • Greet guests warmly upon arrival and assist with check-in and check-out procedures
  • Manage multi-line phone systems with professionalism and courtesy
  • Provide accurate information about hotel amenities, local attractions, and services
  • Handle guest inquiries, requests, and complaints promptly to ensure satisfaction
  • Maintain accurate records of reservations, cancellations, and billing information
  • Assist with administrative tasks such as data entry and filing
  • Coordinate with housekeeping and maintenance teams to address guest needs promptly
  • Uphold hotel policies and ensure compliance with safety standards
  • Support guest services by offering assistance with luggage, transportation arrangements, or special requests

Qualifications

  • Previous experience in front desk operations or hospitality is preferred but not required, willing to train the right candidate
  • Excellent phone etiquette and communication skills
  • Strong customer service skills with a friendly, approachable demeanor
  • Ability to handle multiple tasks efficiently in a fast-paced environment
  • Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
  • Familiarity with front desk software, phone systems, and basic administrative tasks is a plus
  • Prior hotel experience is advantageous but not mandatory; training will be provided for qualified candidates
  • Professional appearance and positive attitude essential for representing the hotel brand effectively
  • Light Housekeeping and Laundry Duties required
  • Ability to cross-train in HK room cleaning and laundry

Job Type: Full-time

Pay: $17.85-$20.50 per hour

Expected hours: No less than 32 per week

Ability to commute/relocate:

  • Cranbrook, BC V1C 1A6: reliably commute or plan to relocate before starting work (preferred)

Education:

  • Bachelor's Degree (preferred)

Work Location: In person