Front Desk

3 hours ago

Burnaby BC VJ R, Canada Blackriver Health & Therapy Full time

Blackriver Health & Therapy is a modern, multidisciplinary health clinic opening in Burnaby.

We are building a professional, patient-centered clinic with a long-term vision; not a high turnover environment.

Our front desk is the anchor of the clinic. This role combines patient coordination with light operational support to help the clinic run smoothly, calmly, and professionally every day.

About the Role

  • You are the first point of contact for patients and a key part of the clinic's daily rhythm.
  • Front desk responsibilities are the priority, but this role also includes light clinic operations during quieter moments.
  • We value teamwork, shared responsibility, and mutual respect. This is a clinic, not a kingdom.

Key Responsibilities:

Front Desk & Patient Care (Primary Role):

  • Warmly greeting patients and creating a calm, welcoming experience
  • Managing bookings, cancellations, and rescheduling using Jane App
  • Handling payments, direct billing, and basic invoicing
  • Answering phones, emails, and in-person inquiries professionally
  • Supporting clinic operations with forms, reminders, and basic admin tasks
  • Maintaining strict patient privacy and confidentiality

Laundry & Light Clinic Upkeep (Support Role):

  • Coordinating day-to-day laundry flow (starting loads, switching loads, folding and organizing)
  • Keeping the laundry area tidy and functional
  • Light tidying of shared areas (front desk, waiting area, staff spaces)
  • Restocking common-area supplies (toilet paper, paper towel, soap, etc.)
  • Monitoring common-area supplies and notifying management when items run low

Team culture note: Laundry and basic tidiness are shared responsibilities.

Front desk helps coordinate and keep things moving, and practitioners are expected to contribute as part of a respectful team environment. Treatment room setup and restocking remain the responsibility of the practitioner using the room.

Note: This role does not include heavy cleaning or washroom cleaning.

What We're Looking For

  • Previous experience in a medical, health, or wellness clinic (preferred)
  • Comfortable with computers and booking software (Jane App experience is a strong asset)
  • Organized, dependable, and detail-oriented
  • Calm, friendly, and professional communication style
  • Comfortable with light physical tasks such as standing, walking, and handling laundry loads
  • Someone who takes pride in a clean, well-run clinic

Why Work With Us:

  • Clean, modern, and well-organized clinic environment
  • Clear expectations and supportive leadership
  • Stable, long-term opportunity
  • Opportunity to grow with a clinic that is expanding thoughtfully

Employment type: Employee position (hourly)

Compensation: Competitive hourly wage, based on experience

Hours: Flexible. Part-Time or Full-Time depending on fit and availability

Shift availability: We're looking for team members who can work morning and/or evening shifts.

Weekend availability is a strong asset and can be a great fit for students or those seeking

afternoon/evening work.

Please send your resume

Your resume, A short note explaining why this role interests you and why you'd be a good fit Applications without a short note may not be considered.

Job Types: Full-time, Part-time, Permanent

Pay: $20.00-$27.00 per hour

Benefits:

  • Company events
  • On-site parking

Work Location: In person

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