Sr. Associate IT Support

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

About the Role

As a Sr. Associate IT Support, you will provide Tier 2 technical support for McKesson's Edmonton Distribution Center, ensuring reliable IT services that enable operational excellence. You will troubleshoot hardware and software issues, configure systems, and maintain IT assets while collaborating with regional IT teams. This role is critical to maintaining business continuity and supporting McKesson's mission to improve lives and advance healthcare.

What You'll Do

• Respond to incidents and service requests, meeting defined SLAs.
• Analyze and resolve Tier 2 desktop issues escalated from Service Desk.
• Configure and deploy systems for new users, replacements, and asset moves.
• Maintain and support printers, copiers, A/V equipment, and other hardware.
• Manage IT asset inventory and update asset management systems.
• Apply workstation patches and maintain compliance with security standards.
• Document processes and create knowledge base articles for IT operations.
• Provide informal training and guidance to end-users on IT systems.
• Collaborate with regional IT teams for escalations and project support.
• Other duties may be assigned as needed to meet company goals.

Basic Requirements

Degree or technical diploma in Computer Systems or Information Technology (or equivalent combination of education and experience).

Typically requires 2+ years of relevant IT support experience.

Must Haves

• Strong troubleshooting skills for hardware, software, and network issues.
• Experience with Windows OS, Microsoft Office Suite, and common enterprise tools.
• Familiarity with incident management tools (e.g., Remedy, ServiceNow).
• Ability to work independently and prioritize tasks under pressure.
• Excellent communication and customer service skills.
• Strong documentation and organizational skills.

Nice to Haves

• A+ Certification.
• ITIL Foundation Certification.
• Experience with ServiceNow asset management.

Physical Requirements

• On-site role at Edmonton Distribution Center.
• Ability to lift and move IT equipment as needed.
• Flexibility to work occasional overtime or off-hours for critical support.

Please note that only candidates authorized to work in Canada will be considered for this position. Sponsorship is not available.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson