Senior Analyst, Digital Customer Platforms

2 days ago

Regina, Saskatchewan, Canada SaskEnergy Full time $60,000 - $120,000 per year

SaskEnergy is seeking a qualified and motivated individual to join our team. The Senior Analyst, Digital Customer Platforms is the business prime for the complete digital experience, which includes conceptualization of new improvements seen through to launch, supporting and maintaining existing digital experiences and continuously improving the digital customers' experience. The position also functions as the designated operations manager for the ExpressAddress platform, providing oversight to partner organizations to grow and operate the service.

Position Details

  • Union - This position is permanent full time.

Core Responsibilities

Corporate Digital Channel Oversight

  • Collaborate with internal teams to prioritize digital features and enhancements based on customer feedback, market trends, and business goals.

  • Use digital channels to address operational or customer experience inefficiencies.

  • Ensure intuitive and user-friendly digital interfaces, driving exceptional user experiences and customer satisfaction.

  • Coordinate the efforts of cross-functional teams for digital channel enhancement launches.

  • Develop and implement operational plans to align with the Corporation's long-term goals and objectives, which includes adapting operations to support new business initiatives.

  • Communicate with vendors to coordinate service changes, fixes, and maintenance, manage vendor relationships, timely fulfillment of all necessary payments, and discuss terms of agreements and contracts.

  • Provide budget oversight and reporting to identify, analyze, and resolve operational budget issues, collect variance explanations, and forecast year-end expected results.

  • Address crisis situations, such as cybersecurity breaches or technology outages, using a structured approach to mitigate reputational damage and ensure business continuity.

  • Lead conversations and guide the registration process for new subscribers.

  • Guarantee compliance with all relevant laws while safeguarding the security and privacy of the project's systems and data.

ExpressAddress Operations Oversight

  • Ensure the structured framework and set of policies that oversee the development, management, and strategic direction of the ExpressAddress digital product are adhered to.

  • Head the eSask Committee, exercising authority over the routine operations and projects of the multi-organization program.

Research and Analysis

  • Utilize analytics and data to make informed decisions, continuously monitoring digital channel performance, user engagement, and conversion rates.

  • Oversee testing and quality assurance processes to guarantee the digital channel's stability, security, and performance.

  • Identify customer and organizational challenges and produce solutions in collaboration with vendors and other stakeholders.

  • Prepare and distribute operational reports to various stakeholders to provide a comprehensive overview of operational performance, identifying areas for improvement.

Qualifications

  • Degree in Business Administration, Commerce, or Marketing.

  • Five (5) years' experience working in a business environment, which includes a minimum of one (1) year of work experience in marketing, digital product development/support or data analytics and one (1) year of work experience in a customer-centric role in a digital or technology-driven environment.

  • Class 5 driver's license.

Additional Information

  • Travel, including overnight stays away from bid headquarters is required on occasion.    

Application Instructions

  • Please apply online with your cover letter and resume outlining your qualifications.

  • For more information on this position, please contact Human Resources at

Closing Date

November 3, 2025

Hourly Rate Range

$37.02 ($6, $47.84 ($7,760.60)

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