Associate, Client Services

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What You'll Be Doing
As an Associate, Client Services, you will perform quality assurance checks and conduct Anti-Money Laundering / Know Your Client (AML / KYC) due diligence and complete related projects / initiatives by understanding the Enterprise Policies and Standards pertaining to AML / ATF, Regulatory and Tax Reporting requirements.

Reporting to the Client Services Team Leader, the Associate is accountable for successfully completing all assignments and deliver high quality results as per the agreed-upon objectives and timelines. The primary objective is to remediate Capital Markets Institutional and Corporate clients and the deliverables will be centered around quality control on the KYC information collected by the Analyst, and detailed tracking of each client outreach and results/responses from the client, and provide regular project updates to the Team Leader and stakeholders. Coaching of the Analyst to ensure thorough AML due diligence is performed on counterparties and those associated to the counterparties.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 3 days per week on-site, while other days will be remote.
How You'll Succeed

• Client Service: You'll follow Client Services Procedures and Processes to ensure accurate, smooth and seamless remediation of Capital Markets clients. You'll be providing training to Analysts and complete quality assurance checks on all files. If needed, you'll reach out to front office / clients, requesting documentation for onboarding or review purposes. You'll be acting as first escalation point for the Analysts and other stakeholders. Following up with the client to obtain all documentation and disseminate relevant information to the respective internal teams may also be required.
• Collaboration: You'll serve as the second level contact for front office sales and internal departments (e.g. Client Management Services, Credit, Legal, Operations etc.) to assist the Analyst who is the first level contact on assigned cases / clients. In addition, you'll ensure that the remediation team keeps open lines of communication to coordinate with the business supervisor and responsible teams, to complete their respective tasks in the client onboarding system in order to bring all cases to completion on a timely basis.
• Due Diligence: You'll oversee all the research and the collection of evidence from the research or for clients to meet all document requirements for the remediation works. You'll ensure correct data is captured for each client in the relevant systems during the course of the remediation works. With your high level of knowledge of Capital Markets business products as well as global AML / KYC standards primarily in Europe, Canada, US and Asia Pacific, you'll partner with peers and the second line of defense – AML Advisory and Financial Crimes Compliance teams to deliver accurate information on AML requirements and timely remediation to ensure excellent client and employee experiences. You will need to be able to quickly assess factors that affect the client's AML risk rating / profile through research in order to make timely decisions and take appropriate action as necessary for high risk clients, while escalating any issues that require higher level decisions to the Team Leader and/or the AML Advisory and Financial Crimes Compliance teams, as required.
• Tracking & Reporting: You'll ensure remediation work is tracked accurately for each client, and reported to various levels of stakeholders in accordance with the remediation implementation plan on a regular basis.

Who You Are

• You have a degree or diploma in Business Administration or Economics; Certified Anti-Money Laundering Specialist certificate (CAMS) is an asset.
• You have good coaching knowledge and leadership skills to coach the Analysts effectively and to lead by setting good examples according to CIBC Values.
• You have good communication skills to provide Team Leader and Senior Management with regular progress updates on the remediation project.
• You can demonstrate knowledge and experience in AML / KYC for Capital Markets clients as well as Capital Markets infrastructure, applications, and businesses / products. Knowledge of global AML / ATF requirements is preferred.
• You put our clients first. You focus on delivering a seamless and smooth client experience regardless of the complexity of the Capital Markets internal infrastructure. You have a strong sense of accountability when it comes to the client experience and end-to-end client onboarding processes. When required, you address conflicts and escalate client issues in a timely manner order to find the best solution for the client.
• You act like an owner. You enjoy investigating complex problems and making sense of information. You have strong problem solving skills, researching skills and high attention to detail and know how to deliver results in an environment that has numerous stakeholders.
• Your influence makes a difference. You know that relationships are the key to success and you can successfully influence individuals and communicate effectively at all levels of the organization. You can influence a team to reach performance metrics and service level agreements in an effective manner.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You have strong working experience with Microsoft Word, PowerPoint and Excel. Experience working with Fenergo and WorldCheck is an asset.
• You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference. You bring a can-do attitude with a passion for driving solutions and overcoming obstacles.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• Subject to program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

Job Location
Toronto-161 Bay St., 9th

Employment Type
Temporary (Fixed Term)

Weekly Hours
37.5

Skills
Analytical Thinking, Business Effectiveness, Capital Markets, Client Onboarding, Client Service, Customer Experience (CX), Detail-Oriented, Internal Auditing, Strategic Initiative, Teamwork