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Client Services Associate

2 weeks ago

Toronto, Ontario, Canada ProSapient Full time

Everyday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.

Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge.

We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.

What is an Associate?

Our clients have a need to get information that they can't find on a simple google search, information that only exists in the minds of industry experts. Our Associates find those experts using our AI-powered technology and connect them with our clients, which are primarily consultancy firms, hedge funds, and private equity firms. Projects range from EV Charging Networks in the US to Shrimp Aquaculture in Mexico, there's always something new that our clients are looking to understand.

What You'll Do as an Associate:

  • Work in partnership with your Project Lead to receive & understand requests from clients across a variety of sectors and industries, quickly grasping the current context of requests
  • Pro-actively search for, and identify, excellent experts globally, using our proprietary technologies & platform, alongside using a variety of other search methods like emailing, calling, our AI platform and utilizing LinkedIn.
  • Act as a consultant by figuring out the type of expert your clients will need to speak with to fulfill their project
  • Act as your own project manager by handling multiple client requests while connecting with and vetting a variety of experts each day
  • Share the expert you've chosen to your client by understanding what the client is fully looking for and ensuring those needs are met

Requirements

  • You have the drive, tenacity and confidence to work in a rapidly growing and unstructured business with constant product and personal evolution
  • You are an exceptional communicator with an intense focus on generating revenues
  • You have the organizational skills required to juggle multiple projects, stakeholders and targets and succeed across many responsibilities
  • You would like responsibility early and thrive on being in a metric and results-driven environment
  • You are interested in the corporate landscape You have an interest or background in research, economics, business or financial markets
  • You thrive in a team environment with a high level of collaboration and are willing to help others from the outset
  • You possess both the understanding of business issues and the ability required to establish consultative, trust-based relationships with leading industry figures

Some additional elements for the role to consider before applying include:

  • This is a permanent role, paying a total salary range of $58,000-63,000CAD per annum, as a combination of both fixed & variable earnings.
  • This is a hybrid role, featuring Mondays, Tuesdays & Thursdays at our downtown Toronto office, which are set days across the entire company and non-negotiable.
  • You will need to be currently legally authorized to work in Canada, and specifically, Ontario, for this role. proSapient cannot offer sponsorship or visa support of any kind.

Benefits

What we can offer you:

  • A base salary + uncapped commission structure, that is designed to encourage and reward over performance – the sky is the limit
  • An extended benefits plan that includes Dental, Vision & Pharmaceutical coverages, alongside wider benefits such as massage, chiropractor and physical therapy benefits, to name a few
  • Employee Assistance Program
  • Tenure gifts to thank our loyal staff
  • An enhanced maternity and paternity package
  • 17 days annual leave each year which includes a week's closure over the Christmas period to fully reset + 9 public holidays.
  • A paid sick leave policy of up to 10 days annually
  • Up to 20 remote working days annually
  • A hybrid working model, featuring three days per week in our modern downtown Toronto office
  • Team socials – from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together
  • The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
  • Corporate Events: from quarterly gatherings to our annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together

Want to learn more? Take a look at our careers Notion page -

_____________________________________________________________________________________________________________________________________We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don't necessarily tick every box, we encourage you to apply anyway – this role could still be a great match

At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics. All employment is decided based on qualifications, merit, and business need.

Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of any offer of employment.

This is a live vacancy, that we are actively looking to fill as soon as possible. Whilst we do have an AI function on our ATS system, rest assured that a real person will be reviewing your resume during the shortlisting process. AI may assist with other parts of the hiring process, but human eyes are involved from the start.