Operations Manager

Daily Bread Food Bank works towards long-term solutions to end hunger and poverty and runs innovative programs to support individuals living on low incomes and experiencing food insecurity. Daily Bread distributes fresh and shelf-stable food, and fresh-cooked meals to 129 member agencies and 207 food programs across Toronto. Daily Bread also publishes the influential Who's Hungry report - an annual survey measuring trends in food insecurity and poverty in Toronto to educate the public and spark policy change.

Job Title:
 Operations Manager

Department:
  Operations 

Reporting to:
Vice President of Operations

Location
:  Daily Bread Food Bank, 191 New Toronto Street, Etobicoke, is the location of our operation.

Salary
:  $86,000-$101,000 per annum, commensurate with experience 

Terms
:   Full–time, Permanent role

Work Hours
: Monday- Friday, 35 hours per week; need to work extra hours when deemed necessary from time to time.

Daily Bread offers an inclusive and engaging workplace culture, a competitive salary and a comprehensive employer-paid benefits package. The wages and benefits paid to Daily Bread Food Bank's full-time staff meet the requirements of the Ontario Living Wage Network. 

Other considerations for you:

• 15 days of paid vacation per year.
• Matching RRSP after one year.
• Paid sick leave days.
• Active social committee.
• Free on-site parking.
• Free daily lunches when on-site at the 191 New Toronto St office.
• Recognized as one of Greater Toronto's Top Employers
• Awarded Canada's Most Admired Corporate Cultures by Waterstone Human Capital (2023 & 2024).
• Recognized as a 5-star rated charity by Charity Intelligence Canada
• Creative, kind, fun, and passionate team culture.

Position Overview
An experienced Operations Manager to lead our warehouse operations which includes the warehouse pick, machine operator, receiving, shipping, inventory storage, transportation and delivery planning. This role is critical to ensuring efficient order fulfillment, optimal inventory flow, and timely delivery while maintaining high standards of productivity and accuracy for the food bank agencies across the city of Toronto. 

Daily Bread distributed to 200+ programs across the city on daily, weekly and bi-weekly basis shipping over 800,000lbs of food each week and receiving similar lbs in purchased and donated food. 

Key Responsibilities
Warehouse Team Management

• Lead, coach, and develop the warehouse team to meet daily order fulfillment targets
• Teach, lead and coach volunteers for warehouse and transportation roles
• Hold team accountable to productivity standards aligned with established performance metrics.
• Create work schedules and allocate resources based on order volume and priorities
• Implement best practices for picking accuracy, speed, and safety
• Conduct regular performance reviews and provide ongoing feedback to team members, machine operators and volunteers.

Inventory Flow Management

• Oversee end-to-end inventory storage management from receiving through to shipment
• Monitor inventory levels and coordinate with procurement/planning teams to prevent stockouts, overstock situations and inventory utilization
• Implement inventory control procedures to maintain accuracy and minimize shrinkage
• Optimize warehouse layout and slotting strategies to improve picking efficiency
• Coordinate with Inventory team to Conduct regular cycle counts and annual physical inventory audits

Productivity & Continuous Improvement

• Analyze operational data to identify bottlenecks and opportunities for improvement
• Set and monitor KPIs including pick rates, order accuracy, on-time shipments, and labor efficiency
• Drive process improvements using lean methodologies and best practices
• Implement technology solutions and automation where appropriate to enhance productivity
• Develop and maintain standard operating procedures for all warehouse functions

Transportation Team Oversight

• Coordinate with Assistant Operations Manager on fleet planning and routing ensure timely and cost-effective shipments
• Optimize load planning balance cost and service levels
• Monitor delivery performance and address any transportation-related issues
• Ensure compliance with shipping regulations and safety standards
• Build and maintain relationships with drivers, vendors and 3PL carriers (hired or donors)

Cross-Functional Collaboration

• Partner with Development Team, Programs & Services, Production Hall, Quality, Inventory Control to meet Agency requirements
• Communicate proactively about capacity constraints, delays, or issues affecting service
• Collaborate with peer teams on process and system enhancements
• Support new agency launches, donor and events that require special handling

Required Qualifications

• Bachelor's degree in supply chain management, Logistics, Business Administration, or related field (or equivalent experience)
• 7+ years of progressive experience in warehouse or distribution center operations
• 3+ years of people management experience, including direct supervision of hourly teams
• Strong knowledge of inventory management principles and warehouse operations
• Experience with warehouse management systems (WMS) and transportation management systems (TMS)
• Proven track record of driving operational excellence and productivity improvements

Preferred Qualifications

• Lean Six Sigma certification (Green Belt or higher)
• Experience in food industry
• Familiarity with warehouse systems and technologies
• APICS or other supply chain professional certification

Key Competencies

• Leadership: Ability to motivate and develop teams in a fast-paced environment
• Analytical Thinking: Data-driven approach to problem-solving and decision-making
• Communication: Excellent verbal and written communication skills across all organizational levels
• Adaptability: Comfortable managing change and handling multiple priorities simultaneously
• Results-Oriented: Strong focus on meeting targets and continuous improvement
• Attention to Detail: Ensures accuracy while maintaining efficiency

Physical Requirements

• Ability to work in a warehouse environment with varying temperatures
• Comfortable standing and walking for extended periods
• Ability to lift up to 50 lbs

Please send your resume and cover letter by 11:59PM EST, Sunday, November 23, 2025

WORKING CONDITIONS

Daily Bread Food Bank, 191 New Toronto Street, Etobicoke, is the location of our operation. 191 New Toronto Street is a warehouse environment and requires safety equipment to be worn.  The environment is often highly active and noisy, can be dusty, the temperature varies since the area is climate-controlled, and requires time spent in coolers and freezers.    

Note: This role is for the existing vacancy.
Please note that artificial intelligence (AI) is not used at any stage of our recruitment process. All applications are reviewed and evaluated by the recruitment team.
Daily Bread Food Bank is an equal opportunity employer and encourages applications from members of designated groups and those with lived experience of poverty or food insecurity. Persons with disabilities who need accommodation in the application process, or those needing job postings in another format, please e-mail a request to Human Resources. 

Daily Bread Food Bank thanks all individuals who apply for this position and will only contact candidates who are selected for an interview.