Operations Manager

**Atripco Delivery Service**

Our goal is providing professional, personalized transportation services that far surpass industry standards while providing second-to-none customer satisfaction in the process. We ship anything from an envelope to a skid, to a full trailer load with our signature ‘white glove’ service. All sizes of equipment are available: bikes, cars, vans, 3 ton trucks, straight trucks, tractor-trailers, and temperature controlled equipment.

Our business units consist of Courier, Dedicated Trucking, Freight Service, Distribution, Final Mile, E-Commerce. Presently, our team is made up of over 300 + individuals, working harmoniously across 5 office locations in 2 provinces. We have been in business since 1970 and continue to grow

We live by these words - **Nothing Is Impossible.**

**Our Values: Adaptable, Dependable, Superior Service**

Atripco is seeking an **Operations Manager **to join our growing team. Directly reporting to the General Manager and working from our distribution facility, this key leadership role will work collaboratively with other departments and provides direction to the hub operations including delivery drivers, warehouse associates, dispatchers, coordinators and supervisors, both employee and agency personnel, to ensure effective and efficient operations and the timely processing of client deliveries. As a leader, your strong leadership skills, transportation logistics, and sound business-based decision making will ensure operations run smoothly.

**What you will be doing**:

- Oversee the day-to-day operation of the hub including warehouse and delivery drivers operating over 50 cargo vans daily. There is an opportunity to potentially add another division under their leadership in the future.
- Provides leadership to staff such as performance management (i.e., corrective action, coaching and counselling, performance assessment, training, and compliance). A critical and important element of this position.
- Onboarding and training of staff to ensure they are acquainted with process and procedures.
- Plans and assigns routes to drivers and schedules personnel according to workload demands. This includes providing drivers with route information, monitoring and following up on any delivery challenges/delays, and ensures that all deliveries are on time and accurate through our dispatch software.
- Oversee and manage PODs to ensure quality and control management.
- Upholds a culture of safety by providing a safe and healthy work environment through the use of established standards and procedures, complying with safety regulations. Serves as an active member of the Joint Health and Safety Committee.
- Plays an integral role in managing staff and customer relationships; escalating to senior manager as required.
- Handles escalated customer concerns/questions/inquiries as required to ensure timely response and corrective action.
- Investigates causes of lost and/or damaged shipments and implement corrective action.
- Collaborates with other teams to initiate, create, and implement processes and procedures to improve overall operational efficiencies, costs, and service.
- Works harmoniously with other departments as required to facilitate sharing resources and back up support for one another, as needed.
- Ensures all requirements of the health and safety program are adhered to by providing general and job specific health and safety training and leading by example.
- Assists with Developing warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, and shipping workflows.
- Tracks and reports on the divisions KPIs.
- Participates in other functions required by the business.

**What we are looking for**:

- Three years of Management / _**leadership experience**_ in Operations or Logistics Management
- Post-secondary in logistics, supply chain management or business administration
- Experience with MHE and ability to train staff
- Knowledge of warehouse software platforms and MS Office proficiency with Excel, Word, and Teams.
- Current and valid driver’s license Class G
- Knowledge of the Employment Standards Act, Health and Safety Act and Regulations, and MOT.
- Strong knowledge of Ontario FSA's, geography, and GPS systems
- _**Excellent customer service skills**_
- _**Experience leading and managing a diverse team**_
- _**Ability to resolve conflict and solve problems**_
- _**Strong communication skills**_ both within and outside the organization
- _**Self-starter, multi-tasker, organized**_

**Physical Requirements**:

- Ability to _**calmly **_and effectively handle multiple and changing priorities in a dynamic work environment.
- Able and willing to be _**flexible **_with their schedule as needed to cover off for colleagues and take on additional hours during high volume period