Operations Manager

3 days ago

Etobicoke Ontario, Canada TalentSphere Staffing Solutions Full time US$105,000 - US$145,000 per year

Etobicoke, ON – On site position

Fleet/Logistics Management $110,000 — $125,000

Competitive Salary plus Bonus & Benefits

Our client, a fast growing dynamic North American rental company, is seeking an Operations Manager to oversee daily operations in Etobicoke, ON. Reporting to the President, the Operations Manager will oversee a rental fleet of over 850 specialized units supplying customers across Canada and ensuring the ongoing repair and maintenance. The ideal candidate is someone who brings strong operations experience and a passion for hands-on leadership and process improvement.

The Role

  • Lead the day-to-day operations of the team with a strong focus on quality,
  • efficiency, and customer satisfaction.
  • Serve as primary contact for all customer-related issues related to equipment
  • quality, client service with team members.
  • Work successfully with cross-functional partners within the business
  • Create and successfully adhere to annual budgets in cohesion with company goals
  • Manage day-to-day logistics for fleet movement
  • Confirm coordination of delivery of all fleet units for maintenance, repairs, and
  • operational needs.
  • Manage units between client and company locations, ensuring
  • accurate tracking and condition oversight.
  • Supervise and coordinate activities of service technicians, cleaners, and admin
  • staff.
  • Monitor and optimize team performance, workload distribution, and work
  • schedules.
  • Participate in leadership and cross-functional meetings to support company-wide
  • initiatives.
  • Proactively address service issues and resolve customer concerns with urgency and
  • professionalism.
  • Coach, mentor, and support technicians to meet service standards and follow best
  • practices.
  • Champion continuous improvement across service processes, safety protocols,
  • and team collaboration.
  • Support employee development through certifications, regular coaching, and
  • growth planning.
  • Foster a safety-first culture through personal accountability and effective team
  • communication.
  • Collaborate interdepartmentally to ensure efficient coordination of fleet/ rental unit servicing
  • and client needs.
  • Oversee preventive maintenance planning and ensure all regulatory and
  • compliance requirements are met.
  • Partner with HR to recruit, hire, and onboard new team staff.
  • Participate in employee evaluations, job description reviews, and performance
  • improvement discussions.
  • Contribute to the implementation of training programs and individual development
  • plans.

The Ideal Candidate

  • 8+ years of operations experience, with at least 3 years in a management
  • role.
  • Proven leadership and team management experience.
  • High school diploma or equivalent
  • Excellent problem-solving and decision-making skills.
  • Familiarity with fleet maintenance operations with preference given to those coming with an equipment rental, RV or HVAC industry experience.
  • Comfortable working with basic hand tools, power tools, and electrical equipment.
  • Demonstrated leadership capabilities, with a focus on team development and
  • employee engagement.
  • Strong interpersonal and communication skills – able to lead, support, and motivate
  • diverse teams.
  • Demonstrated ability to manage change and lead continuous improvement
  • initiatives.
  • Proficient with Microsoft Office applications (Teams, Outlook, Word, Excel).
  • Customer-focused mindset with a high attention to detail.
  • Valid Ontario Driver's License with a clean driving record.
  • Ability to work on location on a full time basis

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