Application Support Analyst

Job Description

What is the opportunity?

You will be supporting the Global Equity Derivatives business technology platform. This is a critical role which maintains platform services for sales and trading.

You will be responsible for maintaining stability and availability of the application, as well as continuous software releases to add features and enhancements.

What will you do?

• Act immediately to identify the root cause for job failures and remediate.
• Monitor via ITRS Dashboard to ensure health of Application.
• Ensure timely delivery to downstream consumers (Front Office).
• Drive improved stability and higher quality of data delivered to Front Office.
• Document new issues that occur and maintain/enhance existing documentation to ensure consistent steps performed for known issues.
• Coordinate between several groups to remediate issues (Support, Development).
• Investigate pricing failures and resolve issues utilization various skills including SQL, Unix, Windows.
• Develop scripts to automate processes using Powershell and other scripting languages.

What do you need to succeed?

Must-have:

• Powershell scripting
• SQL language (any DB language but SQL Server/Oracle preferred
• Linux, Windows Server, ability to deep-dive into issues
• ITRS Geneos Monitoring Software
• Job Scheduler experience (i.e. BMC Control-M, Cron, etc.)

Nice-to-have:

• Linux scripting
• Experience working with Equity Derivatives and/or Analytics
• Python

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to take on progressively greater accountabilities by doing challenging work
• Opportunities to building close relationships with clients in other teams and platforms

Job Skills

BMC Control-M, Computer Operations, Customer Service, Derivatives, Enterprise Application Delivery, Equities, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, ITRS Geneos, Job Scheduler, Microsoft PowerShell, Microsoft Windows, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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