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IT Application Support Analyst

2 weeks ago

Halifax, Canada Nova Scotia Power Full time

The Opportunity:
**Company, Department**: Nova Scotia Power, Corp. Tech. Business Support

**Location**:Halifax, Nova Scotia

**Closing Date**:October 18, 2024

Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety and our customers, we are committed to providing exceptional electricity service to Nova Scotians and rewarding careers for our employees. We are hiring solution-minded people excited to help us grow into the future. Therefore, we are currently looking to fill the position of **IT Application Support Analyst** to join us in supporting the NS Power **Advanced Metering Infrastructure (AMI) **solution.

Advanced Metering Infrastructure (AMI) is a secure communication network system that involves advanced communication technology and meters. The meters used in AMI systems are commonly referred to as “smart meters” as they allow for remote two-way communication capability which enables a wide variety of benefits including operational efficiencies that translate into customer savings.

As a member of the IT Customer Experience Team, you will join a dynamic group of responsive professionals responsible for performing the tasks required to maintain this critical business infrastructure.

We are looking for an IT Application Support Analyst to join us in supporting the NS Power Advanced Metering Infrastructure (AMI) solution. As a member of the IT Customer Experience Team, you will join a dynamic group of responsive professionals responsible for performing the tasks required to maintain this critical business infrastructure.

Key elements of this role include:

- Develop and execute technical test cases.
- Develop, review and deliver knowledge to technology peers.
- Work with operational vendor support services to resolve issues.

You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.

These skills will make you successful:

- and five-years experience working within technology project implementations.

Experience and knowledge supporting technologies or processes such as:

- and five-years experience working within technology project implementations.
- Experience and knowledge supporting technologies or processes such as:

- Application Support using technologies such as.Net, JMS, EJBs and Oracle WebLogic
- Enterprise level software implementation.
- Strong analytical and problem-solving skills.
- Strong interpersonal, communication and technical writing skills.
- Windows and Unix operating systems.
- Bash/PowerShell Scripting.
- SQL, data retrieval and analysis.

Working knowledge and experience with the following would be an asset:

- Itron OpenWay Operations Center solutions.
- Billing Applications.
- ITIL processes.

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying.

Learn more about our culture and values:
At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

The perks of joining our team? We offer:

- **Flexibility**: Hybrid work model with 2 flexible remote workdays.
- ** Health & Wellbeing**: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
- ** Grow Your Career**: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
- ** Community Engagement & Care**: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
- ** Competitive Compensation**: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera:
Recruitment & Promotion Policy:
The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.