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Application Support Analyst
2 weeks ago
Come Work with Us
Imagine being a member of one of the most exciting and diverse companies in Canada, where the career opportunities are rewarding and plentiful. IMP Group can put an end to your search for an amazing and distinctive professional challenge.
Are you a new graduate or a young professional just getting started in your career? If you are looking for a role where you will be able to develop your professional toolkit while supported by a team of experts, you’ve found it
Whether you’re helping co-workers find new opportunities, exploring new technology, or providing expert advice to internal partners, you will be doing work in an environment built on teamwork, service, responsibility, diversity, and integrity.
**The Opportunity**:
IMP’s corporate IT department currently has an exciting opportunity for an Application Support Analyst.
**What You Will Do**:
Work closely with business end users to understand priorities and impact and provide timely response on status of critical systems.
Proactively identify and act on emerging issues and work with others in the IT department to resolve them. Many of these issues require a rapid response and the ability to arrive at a workaround or solution.
Make recommendations on process improvements and enhance system and support documentation.
Provide training to end users.
**What’s in It for You**:
A fulfilling career that balances your interests and your skills by doing what you enjoy; making a difference with your teammates.
IMP provides a wide range of employee benefits which are designed to support the total health and wellbeing of our employees and their families, and respond to the individual needs of our diverse workforce by offering flexibility and choice. We are pleased to offer:
A comprehensive group benefits plan (including dental)
A group RRSP program (with contribution matching)
A competitive salary
Professional development opportunities
Employee and Family Assistance Program
**What You Need to Succeed**:
A strong desire to learn business processes and the software used
Strong analytical skills
Database software management tools experience
Good customer service and communication skills
Exposure to mid-size business software systems and ticket tracking software
**Education**:
BEng, BSc or equivalent certificate from a recognized institution, or a related field of equivalent practical professional experience
**Security**:
**Be able to pass and maintain relevant security clearances**:
Public Services and Procurement Canada
Transport Canada
U.S. International Traffic In Arms Regulations
Canadian Controlled Goods Program
Level II (Secret) with the Department of National Defense
About IMP
IMP Group International Inc. is focused on global, sustainable growth, with 3,500 experienced people delivering service, quality and value to customers across diverse sectors such as aerospace, aviation, healthcare, information technology, hospitality and property development.
IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities and Women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.
