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Appointment Setter

2 weeks ago

Remote, Canada Gateway Tutoring Canada Full time

Role: Appointment Setter

Department: Sales / Client Acquisition

Location: Remote (Canada)

Hours: ~20 hours/week, flexible schedule

About Gateway Tutoring:

Gateway Tutoring helps elementary and secondary students become fluent in French without repetitive exercises or changing schools. We offer group and private tutoring, reading and writing support, and a range of enrichment programs. Our team values professionalism, communication, and a warm, student-focused approach.

Job Summary:

We are looking for an Appointment Setter to join our team. This person will be the first point of contact for prospective families, helping them understand our programs, answer questions, and schedule consultation calls. Strong oral communication skills are essential, as most interactions will be verbal.

  1. Purpose

To ensure all leads are contacted promptly and professionally, and that qualified prospects are booked into consultations, assessments, or discovery calls. This SOP ensures consistency, high conversion rates, and a positive client experience.

  1. Role Overview

The Appointment Setter is responsible for:

  • Contacting new leads within defined timeframes
  • Qualifying prospects using a standard framework
  • Booking appointments for the sales team or intake coordinator
  • Maintaining accurate CRM records

  • Following scripts, communication standards, and follow-up procedures

  • Responsibilities

The setter must:

a) Review incoming leads daily.

b) Reach out via phone, SMS, and email.

c) Follow approved call and text scripts.

d) Ask qualifying questions and document answers.

e) Overcome basic objections.

f) Schedule appointments into the shared calendar.

g) Send appointment confirmations and reminders.

h) Update lead status in the CRM.

i) Report daily KPIs.

  1. Communication Standards

  2. Respond to new leads as promptly as possible.

  3. Use polite, clear, parent-friendly language.
  4. Never promise discounts, schedules, or guarantees without authorization.
  5. Maintain warm, helpful, confident tone.

Required Qualifications:

  • Excellent spoken English; clear, professional phone presence.
  • Strong interpersonal and active listening skills.
  • Organized and detail-oriented, able to track appointments accurately.
  • Comfortable using basic online tools (calendar, CRM, Google Workspace).

Preferred Qualifications:

  • Previous experience in customer service, sales support, or tutoring administration.
  • Experience working in a remote environment.
  • Basic French language skills (not required but a plus).

What We Offer:

  • Base pay: CAD $20–$24/hour, depending on experience.
  • Part-time, flexible hours (~20 hours/week).
  • Opportunity to earn small bonuses for appointments booked.
  • Supportive, collaborative team environment.
  • Opportunity to learn more about educational programs and tutoring operations.

Disqualifiers / Dealbreakers:

  • Poor verbal communication or difficulty speaking clearly on the phone.
  • Inconsistent availability or inability to commit to a regular weekly schedule.
  • Lack of professionalism or inability to follow processes.
  • Expectation of full-time work (this is a part-time role).

How to Apply:

Please submit your resume along with a brief cover letter explaining why you'd be a great fit for Gateway Tutoring and describing your experience handling phone-based or customer-facing roles.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 10 – 20 per week

Benefits:

  • Work from home

Application question(s):

    1. Do you have at least 1 year of experience in customer service, sales support, appointment setting, or another client-facing role?

  • Do you have strong oral communication skills and experience responding to clients or customers questions?

  • Are you comfortable following scripts and structured workflows?
  • Can you reliably check and respond to messages multiple times per day (especially during agreed-upon hours)?
  • Do you have reliable high-speed internet and your own laptop or computer?
  • Are you able to work independently without supervision?

Work Location: Remote