Front Desk Agent

3 days ago


Halifax NS BM P, Canada Chateau Bedford Hotel & Suites Full time

Job Overview

Weekdays and weekends required. We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.

Job Hours

Looking for someone who can do a mix of 12 & 8 Hours Shifts. Weekends would be 8AM-8PM (Saturday's & Sunday's) and Weekdays could be morning shifts like 8AM-4PM or Evening Shifts such as 1PM-9PM, 2PM-10PM or 3PM-11PM.

Duties

- Greet guests upon arrival and assist with check-in/check-out procedures

- Answer phone calls and direct inquiries to the appropriate department

- Handle guest requests and resolve any issues promptly and professionally

- Process reservations and cancellations accurately

- Maintain a clean and organized front desk area

-Maintain cleanliness of lobby and guest common areas after cleaning staff have left for the day

- Provide information about hotel services, facilities, and local attractions

- Assist with administrative tasks as needed

Requirements

- Previous experience in a hotel or customer service role is preferred

- Proficiency in using phone systems and basic computer applications

- Excellent communication skills with a strong focus on customer satisfaction

- Bilingual or multilingual abilities are a plus

- Knowledge of front desk operations and hospitality industry practices

- Exceptional phone etiquette and interpersonal skills

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Work Location: In person


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