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Front Desk Agent Part Time

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Halifax, Canada New Castle Hotels Full time

**The Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to access an array of restaurants, nightlife, and attractions.**Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities.**

**We are passionate professional hoteliers dedicated to the art of hospitality**Our team members are dedicated to providing exceptional personalized service to our guests;**our dedication to the customer shows in everything we do.**

**We put people first We take care of our associates who in turn take care of the customers.**Our customers are our associates, guests, owners, investors and communities. **Mutual respect is at the heart of every customer exchange.**

**Front Desk Agent
- The Westin Nova Scotian**
How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person - and last person - a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay. You have the opportunity to shine in this role which is both busy and interactive

As
**Front Desk Agent**, you will
- **Make a First Impression -** so the person in this role must have a genuine passion to deliver a great hospitality experience - whether in person or by phone. You must want to Wow the guest with your welcoming personality.
- **Make a Lasting Impression -** while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen
- **Enjoy Problem Solving -** many guests need help with miscellaneous things - their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
- **Be Accountable -** you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
- **Be a Safety & Security Agent** - follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.

**Requirements**:
**Position Summary**: The main functions of the Front Desk Agent are to check guests into and out of the hotel, and operate the switchboard to ensure efficient communication within, to, and from the hotel. The Front Desk Agent must maintain a welcoming attitude and welcome all service questions and requests.

**Accountabilities**: The Front Desk Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, collecting monies for services rendered during a guest stay, routing all calls appropriately and politely, taking messages accurately, handling fax transmissions appropriately, and for meeting many other guest needs during their stay.

**Qualification Standards**

**Education & Experience**:

- Experience in a hotel or a related field preferred
- High School diploma or equivalent required
- College course work in related field helpful
- Previous customer service experience required

**Physical Requirements**:

- Long hours sometimes required
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
- Ability to work under variable temperatures and noise levels
- Near Vision - The ability to see details at close range
- Ability to bend, stretch, twist or reach with your body and arms
- Must be able to stand and/or walk for lengthy periods of time without leaning

**Mental Requirements**:

- Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions
- Multi-lingual skills helpful

**Duties & Functions**

**Essential**:

- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the prope