Accounts Receivable Clerk

Join the Home Team

Who We Are

Pro Builders Supply Ltd. operates Home Hardware locations in Kelowna, Osoyoos, and Penticton, BC, as well as Canmore, Cochrane, Airdrie, and Olds, AB, supporting a wide range of consumer and contractor home improvement needs. We pride ourselves on providing top-quality building materials and exceptional customer service to contractors and customers alike. We're Pros at helping Pros

We are seeking a detail, action-oriented Accounts Receivable Clerk to join our team.

About the Role

Reporting to the General Manager, and under the general direction of the Credit Manager, the Accounts Receivable Clerk is responsible for the day-to-day function of managing customer accounts to ensure that Pro Builders Supply Ltd.'s investment in Accounts Receivable is protected, accurate, and maintained in an orderly, timely, and confidential manner.

The role provides customer service related to billing, credit, and account inquiries and supports the AR function through consistent daily, weekly, and monthly processes.

Key Responsibilities:

• Collections & Customer Support: Make collection and follow-up calls on past-due accounts, respond to billing questions, resend invoices, and assist customers with payment arrangements.
• Payment Processing: Open and sort daily mail; process and apply cheques, EFTs, credit card payments, and vault payments; balance deposits to CBC reports and investigate any shortages or overages.
• Credit Notes & Adjustments: Review source documents, confirm pricing, process approved credits, and maintain accurate filing of all supporting paperwork.
• Account Set-Up & Maintenance: Review incoming applications, run Equifax reports, prepare approval packages, set up accounts in ProfitMaster/Dokmail, send welcome letters, and update account information (pricing, addresses, limits, and authorized users).
• Weekly Reporting & Monitoring: Process weekly credit card vault payments, follow up on declines, run over-credit-limit and past-due reports, investigate irregularities, and communicate findings as needed.
• Locked-In Pricing Tracking: Maintain weekly tracking for locked-in pricing on customer accounts and notify sales teams of upcoming expirations.
• Monthly Processes: Prepare and distribute customer statements, complete month-end UAP processing, box invoices, file credit/debit notes, and assist with account reconciliations and discrepancy resolution.
• Recordkeeping & Administration: Maintain organized filing systems, ensure confidentiality of customer financial information, provide support to internal teams, and follow all internal controls and cash-handling procedures.
• Team Support: Provide backup to the AR/AP team and assist with audit requests and documentation when required.

Here's What We Have to Offer

• Competitive Wage and Annual Bonus
• Sales Commission
• Group Health Care Benefits; including Extended, Dental, and Paramedical
• RRSP Matching
• Employee Store Discount
• Training and Education Advancement Opportunities
• Great Team Environment
• Work-Life Balance / Flexibility

Pro Builders is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What We're Looking for in You

• High school diploma
• 2-3 years accounts receivable experience ideal
• Office administration course (10-month)
• Knowledge of Credit reports (Equifax) and Credit recovery procedures
• Business Administration diploma or related accounting courses preferred
• Aptitude for computing numbers, auditing, accuracy, and detail orientated
• Computer literate (MS365, Excel, Word), experience with ProfitMaster/Dokmail is an asset
• Organization, excellent time management, and deadline driven
• Strong interpersonal & telephone skills
• Tenacity
• Retail background an asset
• Physically able to do computer work for extended periods; light lifting of boxes/files (up to 20 lbs)
• Responsible and Dependable

Apply Now to Become Part of the Home Team

We appreciate your interest and application, but only those selected for an interview will be contacted by our recruitment team.

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