LINC-CNC Program Assistant

Job Summary

The LINC-CNC Program Assistant is responsible for assisting the LINC Co-ordinator to manage the day-to-day operations of ESL classes and our childcare programs in several community locations. This position involves data entry, registration and waitlist management, and various administrative tasks. The LINC-CNC Program Assistant provides settlement support in a culturally sensitive way, upholding trauma informed principles.

The LINC-CNC Program Assistant is skilled in building rapport with newcomer students and with our community partners.

Duties

Program Maintenance and Student Support:

• Register all new students, complete all required forms and gather all required information, complying with Mosaic's confidentiality policy
• Maintain Mosaic's student waitlist - provide information and follow up for all waitlisted clients
• Provide a comprehensive orientation for new students and for parents who are leaving their children in our care.
• Monitor student attendance, follow up on student absences and leaves of absence, ensuring adherence to agency policy
• Provide student support letters for EIA, daycare subsidy, Child Tax Benefit, Citizenship, and others as required
• Provide basic settlement support and referrals to appropriate settlement services using a trauma informed approach, follow up to ensure student needs are met

Administrative Duties:

• Maintain iCARE / LMS (Learner Management System) database information, inputting data and meeting monthly reporting deadline
• General reception, including first point of contact for visitors at community locations
• Reply to phone calls from students
• Manage entrances and exits, adhering to all building safety requirements
• Organize site meetings for childcare staff and teachers
• Assist teachers with computer and classroom equipment as needed
• Participate in weekly team meetings
• Organize monthly fire drills
• Maintain confidentiality of all the information, following all Protected B document handling procedures
• Liaise with our community partners, including custodians and reception staff at community locations to ensure the smooth running of Mosaic programs
• Liaise with the community site hosts as needed and ensure Mosaic staff are informed of building safety and other building updates
• Maintain up to date client resources, including programs and services available from other sector organizations
• Represent Mosaic at sector networking meetings, NOWNIR and others
• Represent Mosaic at sector organised information fairs as required
• Other duties as assigned

Requirements

· Administrative experience, and/ or formal education in a related field such as social work, administrative support, educational assistance

· Strong interpersonal and organizational skills

· Strong attention to detail

· Strong cultural competence and sensitivity to and understanding of the needs of newcomers

· Exceptional written and oral communication skills in English,

· Knowledge of a language other than English

· Proficient with Microsoft Office 365, especially Excel and Outlook, experience using a database

· Current knowledge of community resources and systems navigation skills using a trauma informed approach

· Demonstrated ability to work effectively with minimal supervision

· Willingness to work as a team player with collaborative decision-making processes

· Ability to work cooperatively in a non-profit and volunteer-based organization

Other qualifications considered assets:

• Valid Driver's license and access to a reliable vehicle to travel within the city
• Experience working with newcomers in an ESL setting
• Formal training in translation and interpretation
• Experience using a database

Position Details:

· Job type: Permanent with two unpaid breaks during the year

• Winter break: Approximately two weeks

• Summer break:Approximately two months

· Job schedule: 30 hours a week, Monday to Friday, 9 am to 3:30 pm

· Job location: 397 Carlton Street (main office), 1771 Pembina Highway (Fort Garry) and possibly Mosaic's other sites

· Hourly rate: $23.30 (probation rate)

· Start date: January 5, 2026 or later

· This position is eligible for group extended benefits including health and dental coverage, employee assistance program and optional RRSP matching program after successful completion of a probation period (6 months)

Mosaic offers a family friendly, positive work environment that highly values employee contributions and collaborative processes.

Mosaic is committed to achieving employment equity and values diversity within the workplace, and therefore encourages applicants who are indigenous, racially marginalized, newcomers, 2SLGBTQIA+, women, visible minorities, and persons with a disability to self-declare in their cover letter.

Accommodation:

This information is available in alternate formats on request. Please contact us at or

How to Apply:

Application review will begin on December 12; however, this posting will remain open until the position is filled.

Creating an Excel spreadsheet with some functionalities will be part of the interview process.

Please email your resume and cover letter detailing how your qualifications fit this position and why you would like to work at Mosaic to: Stephanie Stetefeld, Director of Language Training,

We thank all applicants for their interest; however, we are only able to contact candidates we wish to interview. If you require accommodation at any stage of the hiring process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job Types: Full-time, Permanent

Pay: From $23.30 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match

Work Location: In person