Receptionist/Customer Service

8 hours ago

Surrey, British Columbia, Canada Oasis Windows Ltd. Full time

As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Ultimately, a Receptionist's duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

*Provide excellent customer service.

* Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately

*Greet clients and visitors with a positive, helpful attitude.

*Answer the phone in a timely manner and direct calls to the correct offices

Preparing meeting and training rooms.

*Make travel arrangements and schedule meetings based on all partners' itineraries

*Deal with special requests from Guests

*Deal with complaints or problems

*Schedule and confirm appointments and maintain event calendars

*Inform other employees of visitors' arrivals or cancellations

*Enter customer data and send correspondence

* Receive, sort and distribute daily mail/deliveries

* Provide basic and accurate information in-person and via phone/email

*Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

*Keep updated records of office expenses and costs

* Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

*Create and manage both digital and hardcopy filing systems for all partners

*monitor visitor access and maintain security awareness

*control inventory relevant to reception area

*stress tolerance

Requirements

  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • Consistent, professional dress and manner
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Ability to be resourceful and proactive when issues arise
  • Excellent written, verbal and organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
  • High school degree; additional certification in Office Management is a plus

Job Type: Full-time

Pay: From $17.85 per hour

Work Location: In person

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