Intermediate IT help Desk

20 hours ago


Edmonton, Alberta, Canada Bevertec Full time

Intermediate IT Help Desk

Edmonton, AB

Duration : 1 year

Rate/hr : 40-45/hr (based on experience)

  • Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications supported must be included in claimed experience).
  • Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications.
  • Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc.
  • Experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties.
  • Experience working on supporting multiple applications for various stakeholders at one time.
  • Experience working with Microsoft Office tool suites.
  • Experience developing and delivering user manuals and training materials.
  • Experience documenting user requirements, business processes, and workflows.
  • Experience in planning/performing/monitoring User acceptance testing.
  • Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information.
  • Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari.
  • Experience using Microsoft SharePoint.

Note:
AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.


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