Intermediate IT help Desk
20 hours ago
Intermediate IT Help Desk
Edmonton, AB
Duration : 1 year
Rate/hr : 40-45/hr (based on experience)
- Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications supported must be included in claimed experience).
- Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications.
- Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc.
- Experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties.
- Experience working on supporting multiple applications for various stakeholders at one time.
- Experience working with Microsoft Office tool suites.
- Experience developing and delivering user manuals and training materials.
- Experience documenting user requirements, business processes, and workflows.
- Experience in planning/performing/monitoring User acceptance testing.
- Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information.
- Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari.
- Experience using Microsoft SharePoint.
Note:
AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.
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