Help Desk Analyst
4 hours ago
If interested, please share your updated resume at
**Title: Help Desk Analyst - Senior
Duration: 13-month
Maximum Extension Term (Months): 6
Work Location: ST, Edmonton, Alberta, CAN, T6H 5T6
Assignment Type: Onsite
Must Have**
- University degree in Information Technology (IT), Business Management or related discipline & 1 year Application Help Desk (HD) experience;
- 2 years diploma in IT, Business Management or related discipline & 3 years HD experience;
- 1 year certificate in IT, Business Management or related discipline & 4 years HD experience;
- 7 years Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications supported must be included in claimed experience).
- 7 years Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications.
- 7 years Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc.
- 7 years Experience using Microsoft Office Suite tools.
- 7 years Experience with the design, development, implementation, integration, and support of Microsoft SharePoint 2005 and higher.
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