Medical Office Assistant

Are you an organized and compassionate Medical Office Assistant who brings both efficiency and heart to front-line healthcare? Do you have a strong understanding of primary care clinic operations? Apply today and make a meaningful impact at The Alex

What We Do:

The Alex is a beacon of hope for Calgary's most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

The Alex Mobile Care Clinic delivers barrier-free health care directly to individuals in need across Calgary. Operating from a specially equipped vehicle, our multidisciplinary team provides primary care, mental health support, addiction services, and social care to individuals experiencing homelessness or facing challenges accessing traditional care. Rooted in harm reduction and trauma-informed practices, the Mobile Care Clinic meets people where they are, physically and emotionally, offering compassionate, dignified care on wheels.

Reporting to the Program Manager, Medical Office Assistants (MOAs) operate within the office environment, coordinating client services, handling health information via the electronic medical record (EMR) and The Alex's social services data platform, and facilitating communication between clients, clinicians, administration, and external care providers.

This is a permanent, full-time position.

What Will You Do:

• Maintain proficiency in EMR use, including scheduling, data entry, documentation, and clinical functions.
• Manage and update patient profiles, panels, and related EMR data.
• Accurately input and communicate health information to support care delivery.
• Create and maintain client records in EMR and social data systems.
• Conduct medical histories and client interviews for triage and care planning.
• Support primary care providers in daily clinical tasks.
• Perform administrative duties and data entry.
• Clean and sterilize equipment and beds per universal safety protocols.
• Prepare exam rooms and maintain medical supplies and equipment.
• Manage inventory, laundry, and other clinic materials.
• Retrieve medical reports and records from external providers as needed.
• Provide administrative support to clinical and operational staff.
• Collaborate with a multidisciplinary team to support integrated care.
• Assist allied health teams in delivering client care.
• Contribute to best practice care through team collaboration.
• Support data collection and entry as directed.
• Perform additional duties as required.

What You Bring:

• Medical Office Assistant Certificate.
• Minimum two years' experience in a medical office environment.
• Knowledge of medical terminology.
• Experience with medical sterilization techniques and autoclaves an asset.
• Excellent computer skills.
• Basic physical assessment skills, including measurement of client vital signs (including blood pressure, temperature, oxygen saturation, height/weight, etc.). is required.
• Ability to manage multiple conflicting priorities.
• Ability to pay attention to detail.
• Strong written and verbal communication skills.
• Strong commitment to working with individuals living with severe and persistent mental illness and addictions.
• Proficient in health promotion and illness prevention.
• Skilled in building rapport with marginalized individuals.
• Ability to work independently and effectively with members of a multi-disciplinary team
• Familiarity with evidence-based practices such as Motivational Interviewing, Nonviolent Crisis Intervention Training, Trauma Informed Care training, Mental Health First Aid, ASIST, and naloxone administration are an asset.
• Class 5 driver's license, personal vehicle for business use, and a clean 3-year drivers abstract are required.
• First Aid (Basic or Intermediate) – Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
• A satisfactory vulnerable sector criminal record clearance and Child Welfare Intervention Check are required.
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

Work Environment and Hours:

• The Alex Mobile Headquarters: 4539 6th Street NE, Calgary.
• 1.0 FTE (37.5 hours per week).
• This a permanent, full-time position.
• Standard hours are 8:30 am – 4:30 pm, Monday to Friday; some flexibility in schedule may be available.
• Continuous extended periods of sitting, with some standing and walking (sometimes up or down stairwells).
• Occasional physical action requires the ability to bend/crouch, reach above shoulder height, kneel/crawl, and carry objects (up to 20 lbs.).
• Occasional driving for work-related purposes is required.
• Occasional time outside in all weather conditions.

What We Offer:

• Some of the great benefits The Alex has to offer include:
• 3-weeks' vacation
• Medical and Dental Coverage
• Health / Wellness Spending Accounts
• RRSP, Student Loan Repayment Program and/or Mortgage Repayment Accelerator Program (up to 5% match)
• Personal Days
• Floating Holiday
• Sick/Wellness Days
• Employee Family Assistance Plan (EFAP)
• Professional Development

How to apply:

If you are as passionate as we are about making a difference in people's lives, please visit our career centre: Jobs at The Alex | The Alex.

This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We will make every effort to accommodate candidate's schedules and needs in all parts of the hiring process.

The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.

In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized* or Indigenous (First Nation, Metis, or Inuit).

• The term "racialized" is used here instead of the more outdated and inaccurate terms "racial minority, "visible minority", "person of colour", or "non-White".

For further information about The Alex and its programs, we encourage you to visit our website