ESSR, Inside Sales

1 week ago

Surrey, British Columbia, Canada Williams Machinery Full time

The Equipment Sales Support Representative (ESSR), Operations, is responsible for bridging the gap between our operations and customers, ensuring a seamless experience from inquiry to service completion.

The ESSR works closely with operations to deliver exceptional customer service, promote our full range of equipment service and repair solutions, and build lasting relationships with clients.  Core duties include processing telematic notifications, making outbound sales calls, upselling warranty and service, selling preventative maintenance agreements and safety training

Key Responsibilities:
  • Responsible for reviewing and acting on all service requirement notifications from customers, service advisors, company logs, and other internal portals, including telematics reports.
  • Responsible for selling our services through effective prospective efforts, including creating proposals, quotations, and through diligent follow-up.
  • Use effective sales techniques, including cold calling, scheduled follow-ups, and qualifications of leads to identify new customers.
  • Successfully negotiate and close deals.
  • Perform administration duties as required, including billings, collecting and signing agreements with customers and coordination of equipment preparation, transportation or delivery,
  • Utilize internal software, including Customer Relationship Management software, as required, to support the sales process; maintain accurate records of sales calls, and maintain client files and service activity information.
  • Work with marketing to assist in the preparation of advertisements, e-mail blasts, inserts, brochures and/or any other relevant material.
  • Work closely with others in the business to maintain high levels of customer service and assist the customer as needed.
  • Regularly provide detailed and accurate sales activity information to the Corporate Service Manager.
  • Visit customers, as required.
  • Other duties as assigned.
Knowledge, Skills and Abilities:
  • Must have experience selling products and services.
  • Ability to deliver consistent and exceptional service to customers, team members, and supporting departments.
  • Demonstrates a proactive approach to independently learn and master our products and services, including contract language, terms and conductions.
  • Highly self-motivated, self-starter, enthusiastic and well organized.
  • Proficient with Microsoft office programs specifically, outlook, word and excel.
  • Excellent presentation and communications skills.
  • Must have own car, valid drivers' license and ability to travel occasionally.
Training, Education and Experience:
  • 2-3 years' experience in sales or in a similar capacity.
  • Post-secondary education in a related discipline.
  • High school diploma.
Values:
  • Build trust – with customers and each other.
  • Be a team player – commit to working together to win.
  • Be customer-focused – "wow" customers so they become raving fans.
  • Support community – care for our people, our community and our planet.
  • Deliver results – know what you need to do and get it done.
Working Conditions: The Equipment Sales Support Representative is based out of the Surrey office and works 40 hours on average per week Monday to Friday.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.

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