Boat/ATV Service Specialist

2 weeks ago

Metro Vancouver Regional District, Canada Bass Pro Shops Full time

Summary:
Assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories.

Responsibilities:

  • Support a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
  • Greet all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner
  • Answering of service, warranty and parts questions over the phone and in person.
  • Assist Receiving Dept. with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer
  • Once printed, affix bar code labels to units received and update lot location in IDS.
  • Maintain unit inventory status communication in IDS. Assist with physical inventories
  • Print daily unit delivery schedule to prepare for upcoming orientations.
  • Conduct final PDI and inspect detailing of all units scheduled to deliver. Report any issues with unit condition to Service Manager and provide VIN verification to the BA.
  • Confirm correct rigging and accessory mounting instructions against the work order
  • Prepare Owner's Delivery Packet and delivery documents in advance of time for pick-up.
  • Explain unit and accessory operation, break in and maintenance procedures to customer.
  • Assist service customers with documentation of concerns on the TMBC Repair Order.
  • Assist Service Manager with the creation of related IDS work order.
  • Assist Service Manager with keeping customers informed of estimates for needed repairs and progress toward their completion.
  • In the absence of the Service Manager, assist Marine GSM and senior management with the scheduling of work to be performed in the department.
  • Remain up to date on product warranty policies and procedures.
  • Assist with warranty repair authorization and related IDS work order creation.
  • Assist with the receiving and sale of parts within the IDS dealer management system.
  • Assist with accepting parts and work order payments, compiling daily batch report and till reconciliation.
  • Assist Management and BA to ensure no unit is released until payment is received in full.
  • Maintain a clean and professional work area.
  • Follow all Company Policies and Procedures.
  • Perform other duties, assignments and responsibilities as needed.

Starting Pay Rate: $ $23.65

Bass Pro Shops & Cabela's welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
  • Fun work environment
  • Competitive wages
  • Excellent benefits
  • Unlimited career advancement opportunities
  • Bass Pro Cares Fund

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