Credit & Collections Associate - Bilingual

2 weeks ago

Mississauga, Ontario, Canada Sysco Canada Inc. Full time $55,000 - $70,000 per year

Guest Supply Canada, a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in the distribution of products such as personal care amenities, a full range of textiles, paper products and hotel room accessories to the Travel and Leisure industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care amenities and distribute nearly everything else you find in the hotel public guest areas in the hotel room. For more information, visit We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

This role will be responsible for the day-to-day credit and collection of accounts. The Associate will work internally and externally with various stakeholders to review account status and escalate collection issues to Supervisor or other decision makers when necessary. The Bilingual AR Credit & Collections Associate will process order holds, deductions, discounts, receipts, collections, reconciliations, credit checks, issue investigation and resolution for any discrepancies as required by customers. The Credit & Collections Associate will back up the Senior AR/Credit & Collection Associate and the AR/Credit & Collection Associate as needed with order holds.

Role Responsiblities:

  • Responsible for making daily collections call based on weekly aged reports and overseeing aging with goal to maintain 75% current
  • Release orders daily based on status of customer accounts. This also requires follow up phone calls and/or emails for orders that are on HOLD
  • Provide information to customers, backup invoices and statements when required. Establish/maintain positive customer relationships, working closely with customers AP contacts (Managers, Controllers, Operations)
  • Prepare preliminary deposit invoices for Internal Customers when requested. Prepare and send reconciliation package to External customers showing all deposits in the system, any deposits applied and the remaining balance.
  • Scan cheques and process credit card deposits with the bank. Process payment portal download report and update MICR details.
  • Other accounting/administrative/special assignment and other duties as assigned. Secondary back up to Sr. AR/ Credit & Collections Associate and AR Credit & Collections Associate for cheque scanning and credit card processing.
  • Process and update bad debts.
  • Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
  • Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
  • Perform other duties as assigned.

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