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Bilingual Collections Specialist
2 weeks ago
Position Title
: Insolvency (Bilingual English/French)
Duration
: 6 months (Possibility of Extension/Conversion into FTE)
Working hours
: 8-4 or 9-5
Working Location
: Mississauga, ON (Hybrid work requirements: 1x a month)
Pay Rate:
$27.57 / Hourly
Role Mandate
:
This group focuses on bankruptcies, consumer proposals, and credit counseling. The role will require analyzing financial statements, determining business liability, and applying relevant legislation to maximize recovery of assets and other insolvency proceedings. The team collaborates in the review and evaluation of delinquent, high-risk, or written-off accounts for potential collection opportunities. Support areas may include, but are not limited to, coaching and training, quality audits, and working closely with vendors and resolving credit collection disputes.
Team Structure
:
The team is very collaborative in nature, but there is also a balance of autonomous work where team members manage their own schedules and deliverables.
Role Responsibilities
:
- Assess the financial situation of individuals or businesses to determine the appropriate course of action.
- Prepare and submit necessary documentation relating to insolvency procedures.
- Keep up to date with changes in insolvency law and practice.
- Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
- Analyzes data and information to provide insights and recommendations.
- Escalates complex or unresolved customer situations to managers as required.
- Completes required documentation to ensure customers' requests are accurately processed.
- Organizes work information to ensure accuracy and completeness.
- Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
- Follows documented policies and procedures to execute transactions, activities, and processes.
- Keeps abreast of the needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
- Maintains current knowledge of collections strategies, practices, and trends and integrates them into customer conversations in a professional manner.
- Maintains the confidentiality of customer and Bank information.
- Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
- Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.
Must Have Skills
:
- Fluent in both French and English.
- At least 2 years of relevant financial industry experience, which can be combined with a post-secondary degree in a related field of study.
- At least 2 years of insolvency/bankruptcy.
- Self-reliant
- Detail-oriented
- Knowledge of federal, state/provincial, and local laws pertaining to Consumer Collections and the functional area
- Knowledge of competitive marketplace and trends in product offerings.
Nice to Have Skills
:
- Knowledge of trustee/vendor platforms.
- Previous analyst/problem-solving skills.
